SUG_Wiser_Sweden_Finland_WSE-09

Wiser Radiator Thermostat

Symptom

Possible cause

Solution

Thermostat is not responding or app not measuring the temperature. Power outage or generation restarted. Post power outage, generation needs up to 15 minutes to recover to normal.
Thermostat displays offline in the app or the center LED blinks.
  1. Poor signal between the and Thermostat.

  2. The batteries need replacing in the Thermostat.

  3. The Thermostat has been reset through the human interaction at physical device.

  1. Rejoin the Thermostat in the app.

  2. Replace the batteries and re-calibrate Thermostat, refer to the replacing batteries and calibrating the device.

  3. Re-configure the device.

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