Troubleshooting

Symptom	Possible cause and solution
displayed in the Wiser Home app.	Possible causes are: Device error. Solutions: Contact the Heat Pump supplier for more information.
Devices not discovered during pairing process.	Possible causes are: The Aidoo is not powered on or not connected to the same home network. The Aidoo is not updated with the latest firmware version. Solution: Power ON the Aidoo and connect to the same network as the Wiser Hub. Update the Aidoo with the latest firmware version. Launch the discovery again. If the problem persists: Tap Help and Support in the Device Discovery page. Tap on the concerned device for installation help. You will be redirected to the related videos.
[ERRORCODE]: Your "Heat Pump Name" is reporting an issue. You may have limited functionality for your heating and hot water because of it. – Displayed in the Wiser Home app.	Possible cause: Device error. Solution: Check the Heat Pump control panel. If the issue persists, contact your installer.
Device offline- Notification displayed in the Wiser Home app.	Possible causes are: Wi-Fi coverage is not adequate. The Aidoo is not powered on or not connected to the same home network. The Aidoo is not updated with the latest firmware version. The Wi-Fi network is not powered ON. Solution: Use a Wi-Fi extender to make sure that your Aidoo receives a strong and stable connection. Power ON the Aidoo and connect to the same network as the Wiser Hub. Update the Aidoo with the latest firmware version. Turn ON the Wi-Fi network. If the problem persists: Tap on the notification and tap Help and Support or call your local Schneider customer care center to find further solutions.