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Wiser Hub 2nd Generation

CCT501800

The Wiser Hub 2nd Generation monitors and controls the Devices of your Home via the Wiser Home App. It is connected to the Wiser Cloud for remote control via Wi-Fi®.

Refer to Device compatibility list to find out which devices are compatible with Wiser Hub 2nd Generation.

Operating Elements

A Setup button

For commissioning and resetting the Hub

LED Behaviour

LED Description

Hub is starting up or booting.

Hub is powered on and operating as normal.

Temporary Wi-Fi® network of Hub is enabled

The Hub is actively searching for the device to pair.

Wi-Fi® Error

Hub is unable to connect to your Wi-Fi® network.

Check if your router is powered on and operating as normal. If you have changed your Wi-Fi® credentials or installed a new router, configure the hub accordingly.

Firmware update

During the firmware update process, Hub will disconnect from Wi-Fi®.

Hub cannot connect to Wiser Cloud.

The hub continues to control the connected devices as normal.

The App will only connect to the Hub when your smartphone is in the same Wi-Fi® network as the Hub.

Updating

Firmware updates are intended for security and functional updates to help ensure that the System is always up to date. The firmware updates automatically and it runs in the background.

Resetting to factory defaults

You can reset the Hub to its factory defaults.

NOTE: Resetting the Hub will delete the Wiser System you have set up. If you want to reinstall your System, you will have to also reset all your Connected Devices and add them again to your System. Refer to resetting the device chapter in the Device User Guide of the respective Device. List of Wiser Devices provides the links to Device user guide for each devices. You will have to recreate all schedules, moments, automations, etc.

Only use the reset when you want to decommission your Wiser System or if all other troubleshooting measures failed.

To reset the Hub to factory defaults:

  1. Press and hold the Setup button until the LED turns solid red, and then quickly flashes green and turns solid RED again.

This indicates that the hub is successfully reset.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

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