Wiser HubR 2nd Generation
CCTFR6311G2D (One Channel)
CCTFR6312G2D (Two Channels)
CCTFR6313G2D (Three Channels)
You can connect a heating or hot water system directly to the Wiser HubR 2nd Generation.
The app will guide you through the process to configure and add the devices to the system. Refer to Device compatibility list to find out which devices are compatible with Wiser HubR 2nd Generation.
Once configured and added, the system connected to the Wiser HubR 2nd Generation will show up as a device in the app and can be configured and operated accordingly.
The Wiser HubR 2nd Generation is available in three variants, according to your heating system:
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One Channel (CCTFR6311G2D): 1 x Heating, for combination boilers.
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Two Channels (CCTFR6312G2D): 1 x Heating, 1 x Hot water, for conventional boilers with a separate hot water cylinder.
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Three Channels (CCTFR6313G2D): 2 x Heating, 1 x Hot water, for large properties with dual heating circuits.
Operating Elements
| A | Setup |
Activates the temporary Wi-Fi® network of the Hub. It is used during the commissioning process and troubleshooting. |
| B | Heating Override* |
Turning on the heating override will turn on the connected heating system for 2 hours regardless of any settings in the app or thermostats. To start override: press and hold button for more than 3 seconds. To stop override, short press the button. |
| C | Hot Water override |
Turning on the Hot Water override will turn on the connected Hot Water for 1 hour. In this state the hot water will be regulated by a cylinder thermostat or the boiler. When the Hot Water override is active, the Hot Water LED will flash green. To start override: press and hold button for more than 3 seconds. To stop override, short press the button. This will put the hot water back under system control. |
* NOTE: The heating override switches off when the temperature is close to set point. However, in the app, the heating flame symbol will continue to display until the set point is reached. This is normal operation and will not affect the heating.
LED Behaviour
Setup LED
| LED | Description |
|---|---|
 |
Hub is starting up or booting. |
 |
Hub is powered on and operating as normal. |
 |
Temporary Wi-Fi® network of Hub is enabled |
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The Hub is actively searching for the device to pair. |
 |
Wi-Fi® Error Hub is unable to connect to your Wi-Fi® network. Check if your router is powered on and operating as normal. If you have changed your Wi-Fi® credentials or installed a new router, configure the hub accordingly. Firmware update During the firmware update process, Hub will disconnect from Wi-Fi®. |
 |
Hub cannot connect to Wiser Cloud. The hub continues to control the connected devices as normal. The App will only connect to the Hub when your smartphone is in the same Wi-Fi® network as the Hub. |
Heating LED
| LED | Description |
|---|---|
|
Connected heating is active. |
|
Override is active. |
Updating
Firmware updates are intended for security and functional updates to help ensure that the System is always up to date. The firmware updates automatically and it runs in the background.
Resetting to factory defaults
You can reset the Hub to it’s factory defaults.
Only use the reset when you want to decommission your Wiser System or if all other troubleshooting measures failed.
To reset the Hub to factory defaults:
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Press and hold the Setup button (A) until the Setup LED flashes green and amber.
To signal the completion of the reset, all LEDs will flash green once.