Decommissioning a Wiser System
To remove a device from your Home or prepare the Home for
a new user, follow these steps.
-
Remove all Devices from the System.
-
Reset all Devices to the factory settings.
-
Reset the Hub to the factory settings.
NOTE: Before an IoT device is permanently removed from your network,
a full factory reset must be done to erase all data.
Removing a device
Possible reasons:
-
The Device needs to be replaced.
-
The Device is no longer needed in the Wiser System.
Steps:
-
Remove the Device from the Wiser System.
-
Reset the Device to the factory settings.
Find the details of resetting the Device in the Device User Guide of the respective Device: List of Wiser Devices
Resetting the Wiser System
Possible reasons:
-
You are moving out of the house and want to prepare it for the next owner.
-
Ownership of the Wiser System is to be transferred to another user.
Steps:
-
Reset the Hub. Refer to Resetting to factory defaults
-
Delete your Account.