Troubleshooting

This topic explains the solutions to problems with the system, devices and configuration settings.

Symptom	Possible cause	Solution
When adding a device, the device is rejected or will not join.	The device may not be supported by the system.	Only use devices listed in List of Wiser Devices.
The device is not able to connect with the Hub/Hub^R. After pressing 3 times, the device LED blinks amber for 30 s.	Pairing mode has changed.	Press the Reset button on the device 3 times then hold for 20 s, until the LED blinks red. The device should reboot into the correct mode.
The hub is not communicating or receiving updates.	IPv4 is not enabled in the network settings.	Make sure that IPv4 is enabled in your local area network and Internet settings on your Internet provider’s router. Systems configured as IPv6-only will impact the hub’s ability to communicate and receive software updates.

If you face any issues in commissioning the device, refer to the troubleshooting section of the specific device user guide.

Refer to List of Wiser Devices for the links to Device user guide for each devices.