Web Configuration for IVR
The table below shows web.config settings used for optional
integration with MultiSpeak.
|
Config Key |
Config Description |
Config Value |
|---|---|---|
|
Ivr.EventMap |
To define the event type mapping between the MultiSpeak and Responder. |
Ivr.EventMap |
|
Ivr.CallBackStatusMap |
To define the Callback status mapping between the MultiSpeak and Responder. |
Ivr.CallBackStatusMap |
|
IvrCallRemarks |
Remarks that appear for every call created via IVR integration. |
Call by IVR |
|
IvrCallRecordId |
Field Name of the custom field added by the integration to store the call id in the IVR system. Used when closing the call or while submitting the Callback. |
RXINT_CALL_RECORD_ID |