Troubleshooting

Symptom	Possible cause	Solution
The device is not ready to pair after the device is removed from the app.	The device is not reset correctly.	Reset to factory default settings, refer to Resetting the device manually.
The device does not respond.	Wrong Wi-Fi credentials are entered during the pairing process. NOTE: You must log into 2.4 GHz network.
The Adapter cannot connect to the internet via the Wi-Fi network router.	The router port settings may not be properly set for system access to the internet.	Check that the following router ports are open: Port 6668 Port 6669 Port 6667 Port 80 Port 443 Port 4433 Port 1883 Port 8886 IMPORTANT: For cyber-security, check that all unused ports are closed.

Symptom

Possible cause

Solution

The device is not ready to pair after the device is removed from the app.

The device is not reset correctly.

Reset to factory default settings, refer to Resetting the device manually.

The device does not respond.

Wrong Wi-Fi credentials are entered during the pairing process.

NOTE: You must log into 2.4 GHz network.

The Adapter cannot connect to the internet via the Wi-Fi network router.

The router port settings may not be properly set for system access to the internet.

Check that the following router ports are open:

IMPORTANT: For cyber-security, check that all unused ports are closed.