DUG_Radiator Thermostat_WH-05

Troubleshooting

Symptom

Possible cause

Solution

The Thermostat is not responding or the app is not measuring the temperature. Power failure or Wiser Hub generation restarted. Post power failure, Wiser Hub generation needs up to 15 minutes to recover to normal.
The Thermostat displays offline in the app or the center LED blinks.
  1. Poor signal between the Wiser hub and Thermostat.

  2. The batteries need replacing in the Thermostat.

  3. The Thermostat has been reset through the human interaction at physical device.

  1. Rejoin the Thermostat in the app.

  2. Replace the batteries and re-caliberate Thermostat, refer to the replacing the batteries and calibrating the device

  3. Re-configure the Thermostat.

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