Diagnostic codes

If the combination of the backlight and the error / alert icon indicates an error or an abnormal situation, navigate to the diagnostics screen and find the diagnostics code. If the problem persists after following the instructions in the table, please contact Technical Support.

Diagnostic code *	Description	Possible solution
—	LCD display is not visible.	Check and adjust LCD contrast.
—	Push buttons do not respond.	Restart the meter by powering off and powering on again.
101	Metering stops due to an EEPROM error. Press OK to display total energy consumption.	Enter configuration mode and select Reset Config.
102	Metering stops due to a lack of a calibration table. Press OK to display total energy consumption.	Enter configuration mode and select Reset Config.
201	Metering continues. Mismatch between frequency settings and frequency measurements.	Correct the frequency settings according to the nominal frequency of the power system.
202	Metering continues. Mismatch between wiring settings and wiring inputs.	Correct the wiring settings according to wiring inputs.
203	Metering continues. Phase sequence reversed.	Check the wire connections and correct the wiring settings if needed.
204	Metering continues. Total active energy is negative due to incorrect voltage and current connections.	Check the wire connections and correct the wiring settings if needed.
205	Metering continues. Date and Time have been reset due to a loss of power.	Set the Date and Time.
206	Metering continues. Pulse is missing due to overload on energy pulse output.	Check the energy pulse output settings and correct if needed.
207	Metering continues. Abnormal internal clock function.	Restart the meter by powering off and powering on again then reset the date and time.