Troubleshooting

Currency or the cost related information is not appearing correct.

User has not configured the tariff plan.

Configure the tariff plan correctly by setting the consumption and production target.

Signal strength is bad.

Poor signal between the Wiser Gateway and PowerTag.

Move the Wiser Gateway closer to the PowerTag.

Dashboard is blank and the user unable to see the PowerTag.

User has not set any PowerTag as Grid.

Set a PowerTag as Grid. Refer Pairing the device from step 11.

Individual PowerTag data is not available in dashboard.

• Device is offline.

• System/Gateway is unable to receive data.

• Ethernet connection is incorrect.

Restart the device. Also, ensure to correct the Ethernet connection.

The hourly data is incorrect against real local time.

Incorrect time configuration as per the user’s country.

Set correct time zone as per your country.

The Wiser Gateway LED blinks amber continuously.

• IP address not assigned by the router.

• There is no internet router yet.

• Check for a proper internet connection.

• The Wiser Gateway switches to Discovery mode and tries to capture unmatched components.

  NOTE: Discovery mode lasts no longer than 10 minutes.

The PowerTag LED blinks red rapidly.

PowerTag has lost connection with the Wiser Gateway.

• Do a power cycle by switching OFF and ON the PowerTag.

• Ensure that the LED starts blinking amber and try adding again.

The PowerTag LED stays red continously.

The PowerTag is not working permanently.

Replace with a new PowerTag and try adding again.

The PowerTag LED is OFF

PowerTag is probably not powered ON.

Recheck the wiring and power connection of the PowerTag and see if gets powered ON. Try adding the device after it is powered ON.

If the above mentioned method do not work, replace the PowerTag and retry.

The PowerTag LED blinks orange.

PowerTag is in discovery mode and is ready to be connected.

Perform any of the methods:

• Reduce the distance between the Gateway and the device if possible. Try adding again.

• Power OFF any other Gateways in the area which have wireless devices and try adding again.

• Replace with a new device and try adding again.