IVR Service Configuration

Update the application configuration file Miner.Responder.RxIF.IvrOutboundService.exe.config located in the folder C:\Program Files (x86)\Miner and Miner\Responder\Integration\Ivr Outbound Service or the installed path, if it was changed during installation.

In the Miner.Responder.RxIF.Rx section, change the MSMQ ComputerName to the FQDN of the Responder Server.

Change the computer name to the computer where Rx Data services are running with out curly braces.
```
        <wellknown type="Miner.Responder.Shared.IDataServices, Miner.Responder.Shared" url="msmq://FormatName:DIRECT=OS:{ComputerName}\private$\RxServer/DataServices.rem"/>
      </client>
      <channels>
```
Change the computer name to the computer where MSMQ services are running.
```
        <channel type="Miner.Responder.Shared.Channels.MSMQ.MSMQChannel, Miner.Responder.Shared" ComputerName="ComputerName"/>
```
If required, change the log file location. By default the log file will be placed in C:\Responder\Logs.
```
<file value="C:\Responder\Logs\Miner.Responder.RxIF.IvrOutbound.log"></file>
```
Application Configuration

Config Key	Config Description	Default Config Value
UseCallsInsteadOfCallbacks	When true, this generates a callback for all callers even if a callback is not requested.	TRUE
CloseCallbacks	Determines if Callback is removed from the Callbacks tab after processing. NOTE: To prevent Callback records from auto-deleting if IVR Outbound Service is stopped, the following key needs to be added in the AppSettings section of the Dataservices XML configuration file located at C:\Program Files (x86)\Miner and Miner\Responder\Server or the installed path (if it was changed during installation):`<add key="CloseCallbacks" value="false"/>`	TRUE
IncidentFields		ID,TIME_RESTORED
MspUrl	End Point URL for submitting IVR transactions	http://domainname/service
Ivr.ProcessWaitInterval	Time between two subsequent processing cycles.	00:02:00