DOCA0142EN-05

Email Service

Description

The EMAIL SERVICE page allows you to activate email service and to set the Simple Mail Transfer Protocol (SMTP) server settings. The SMTP is a set of communication guidelines that allow the software to transmit an electronic mail over the Internet. It is a program used for sending messages to other computer users based on email addresses.

The users with Installer or Engineer roles can change the email service settings.

Navigation to the Email Service Page

To view the EMAIL SERVICE page, click SETTINGS > COMMUNICATION > EMAIL SERVICE.

Email Service

Parameter

Description

Email Service

Enables the Email service (disabled by default).

Email SMTP Server Settings

Parameter

Description

Value

SMTP Server Address

Allows you to enter an email server address (SMTP server).

NOTE: Contact your network administrator to know the IP address or the name of the SMTP server.

Connection Security Mode

Allows you to select the connection security mode.

  • None (default setting)

  • TLS/SSL

  • STARTTLS

SMTP Server Port

Allows you to enter the SMTP server port.

  • 25 (default setting)

  • 465: TLS/SSL

  • 587: STARTTLS

Authentication

Allows you to enable Authentication if the SMTP server requires login information (disabled by default).

-

SMTP Account login

Allows you to enter the SMTP account login name.

SMTP Account Password

Allows you to enter the SMTP account password.

Email Sender Address Settings

Parameter

Description

From Address

Allows you to enter the email address of the administrator.

The From Address can be used in different ways:

  • Use the From Address as a context provider: If you do not want to receive any reply, and only notify the recipient, use From Address as contextual information. The From Address syntax includes “no-reply”, “device name”, “site name”, @a validated domain.com, .net, and so on.

  • Create an alias in the From Address to allow replies to be sent to the person in charge of an alarm: An email can be sent to multiple people who are responsible for a specific appliance. This feature allows the receivers to reply to follow up with the responsible person.

    For example, the facility manager would receive an email from an alarm. Facility manager can send a reply email to the maintenance contractor to follow up on the action.

Email Language Settings

Parameter

Description

Setting

Language

Allows you to select the language of the email body.

  • English (default setting)

  • French

Email Test Settings

Parameter

Description

Recipient Address for Test

Allows you to enter the email address of the recipient to test the delivery of the email.

The Email Test feature enables connection from the IFE interface to the service.

Click the Test button to send the test email to the recipient address for test. If the test emails are not received, the Internet connection needs to enable the email ports (port 25 or 465 or 587). The required setting of the port is done in accordance between the IFE interface that sends the email and the site router settings.

NOTE: The email with custom text that uses characters such as à, è, ù, é, â, ê, î, ô, û, ë, ï, ü, ÿ, and ç are not shown correctly in the email. However, the generic text message is shown correctly.
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