Troubleshooting
HUB
|
Symptom |
Possible cause |
Solution |
|---|---|---|
|
When adding a device, the device is rejected or will not join. |
The device may not be supported by the system. |
Only use devices listed in List of Wiser Devices. |
|
The device is not able to connect with the Hub. After pressing 3 times, the device LED blinks amber for 30 s.  |
Pairing mode has changed. |
Press the Reset button on the device 3 times then hold for 20 s, until the LED blinks red. The device should reboot into the correct mode.  |
If you face any issues in commissioning the device, refer to the troubleshooting section of the specific device user guide.
Refer to List of Wiser Devices for the links to Device user guide for each devices.