Support

The Support page provides you with the essential resources and assistance options. From finding solutions to reporting errors, it's your go-to place for resolving issues and getting help.

On the App Settings, click on Support.
Support menu:

Help	Provides general assistance to users. Tap on the option to open the link to the FAQ section of se.com and contact information for customer support. Users can access this section to find solutions to common issues or seek guidance on how to use specific features within the app.
Wiser System Status	Tap to check the current status of the Wiser system.
Upload Logs	This option allows you to upload log files if you have identified any issues in the app. When you tap on the option, a popup will appear, allowing you to describe the issue. Click OK to generate an ID number for this problem, and then contact the Schneider support team for further assistance.
Show App Connection Type	This option displays information about the type of connection the app is using. It indicates whether the app is connected via local internet (when the phone and Hub are on the same Wi-Fi^®) or via the cloud (when the phone uses mobile data or is connected to a different Wi-Fi^® than the Hub). If this function is enabled, you can view the connection status directly from the app’s Homescreen.