DUG_EVlink_WSE-02

Troubleshooting

Symptom

Possible causes and solutions

Connector plugged into EV but not charging.

  • Verify that the connector is inserted properly by unplugging and plugging it back into the EV’s socket.

  • Verify the charging sequence by following the procedure described in connecting the charger.

Charger’s LED light green slow pulsing
(EVlink Home Smart Charger ONLY)

  • Reboot the EVlink Home Smart Charger and wait 10 s before to energize it..

  • EVlink Home Smart Charger is not connected to the cloud If using Wi-Fi:

    • Verify that you connect EVlink Home Smart Charger to a 2.4 GHz Wi-Fi with WPA2 password

    • Verify that the SSID and password are correct.

    • In case the Wi-Fi signal is too weak: connect the charger with Ethernet cable, or add a Wi-Fi range extender.

Charger’s LED illuminated red.

  • Verify that the stop button isn’t locked, by rotating it 90° clockwise.

  • If not, switch off the power supply of the charger.

  • Unplug the connector from the EV.

  • Switch on the power supply, wait for the charger to become ready (LED glows green), before reconnecting the connector to the EV.

  • Check the power supply is securely wired to the charger’s PE (Protective Earth) terminal.

Charger’s LED off.

  • No power supply as charger might be damaged.

  • Switch off the power supply to the charger.

  • Please contact Schneider Electric’s Customer Care Centre.

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