Commissioning via Wiser Home

Once the Schneider Charge is installed, follow the steps to commission via Wiser Home app.

For installation refer Installing the device.

IMPORTANT: This process should only be used by authorized/professional installers.

To download the app, scan below code or click on the link

For iOS

Requires iOS 12.0 or later

Search term: Wiser Home

https://apps.apple.com/app/wiser-heat/id1222853887

For Android

Requires Android 5.0 or later

Search term: Wiser Home

https://play.google.com/store/apps/details?id=com.schneider_electric.WiserHeat

Open Wiser Home app, tap Get started > Professional Installer.
Select you country or region to open Add Devices menu.
Add device menu shows the list of supported device based on your location.
In the device list, select Schneider Charge and wait for few seconds for the app to check the firmware version.
If new firmware is available tap Download in the next page, else processed with step 4.

NOTE: App download the new firmware now and upload it to the Schneider Charge once connected via Wi-Fi®.
In setup page, tap Start setup.
Read the instruction in the app and then tap Next.
In Schneider Charge, when the side LED indicator turns solid green, press and hold the side push button for 3 s.
This will create a temporary wireless network of the Schneider Charge which will be active for 4 min.

NOTE: If the side LED indicator light is OFF, power OFF the charging station and then turn it ON to re-activate the side button.
In the app, tap Next and perform one of the following method to scan the QR code located on the side of your Schneider Charge to connect to the temporary wireless network.

Open camera:
Tap Open camera, on the pop-up message tap OK and scan the QR Code located on the side of charger to join the temporary wireless network.
IMPORTANT: Make sure the camera permission is enabled for Wiser Home app.

NOTE: If you are not able to join the network by scanning the QR code, tap I can’t scan the QR code and follow the steps mentioned below in connect manually.

Connect manually:
1. Tap Connect manually > Open Wi-Fi Settings.
2. Select the SchneiderCharge_##-##-## from the list and enter Wi-Fi® password located on the side of the device.
3. Once connected, return to the Wiser Home app.
4. Tap Continue to continue commissioning process.
On the screen enter the New PIN, confirm the PIN and tap Continue.

NOTE: The PIN must contain 6 to 16 digits, cannot contain the same digit more than 3 times and code that should not have 6 sequential digits.

New PIN is set successfully.

NOTE: If the PIN is already set, enter the PIN and tap Continue.
If you enter the wrong PIN more than 3 times, tap Ok on the pop-up menu and retry after 5 min or refer resetting the PIN for reset.
On the next page, enter the New PIN and tap Connect.
Wait for few seconds for the app to check the charger firmware version.
If the firmware is update to latest version skip step 10.
Tap Update to upload the latest firmware to the charger.
Wait for few minutes to complete firmware update.
Tap Max charging current to set the maximum charging current depending on the device type.
You can use the sliding bar or –/+ to limit the charging current and tap Save.
Tap Network Settings > Continue and select the way to connect the charger to the internet.

IMPORTANT: If you have a Wiser Hub for remote monitoring and control, make sure that both the Schneider Charge and the Hub are connected to the same Wi-Fi® network.
- Wi-Fi: You can select Wi-Fi® network from the list and enter the password or Tap Enter Wi-Fi Manually to enter the network name, security type, and password.
- Ethernet:
  NOTE: Make sure to plug-in Ethernet cable before commissioning the charging station.
  Ethernet cable connection is preferred over a Wi-Fi connection if the charging station is installed outside or in a garage that does not have an Internet box/router or Wi-Fi repeater. If an Ethernet cable connection is not practical it is recommended to install a Wi-Fi repeater close to the charging station.
Wait for few minutes for the charger to be configured.
After current and network setting, tap Next on the setup page to continue.
Tap Restart Schneider Charge to restart the Schneider Charge.
Please wait for few minutes in order to finish setup and connect to the internet.

Schneider Charge will be restarted according to the applied configuration.
The front LED will turn to solid green after restart, confirming that Schneider Charge is successfully connected for remote operation.
After restart, tap Handover to customer to share the PIN with the customer and tap I’m finished to complete commissioning process.

NOTE:

You can connect to the charging station after restarting if you need to modify the commissioning parameters.
Temporary wireless network of the Schneider Charge which will be active for 5 min after restart.
The front LED slowly pulse amber when the Schneider Charge is not connected to the internet. Refer to the troubleshooting section for support..