Troubleshooting

Symptom

Possible causes and solutions

Connector plugged into electric vehicle but not charging, LED illuminated solid green.

• Verify that the connector was inserted properly by unplugging and plugging it back into the electric vehicle’s socket.

• Verify the charging sequence by following the procedure described in section "Operation".

Connector plugged into electric vehicle but not charging, LED illuminated Blinking blue.

• Verify that you do not have a schedule in progress through the smart charging application that prevents charging the car.

• In case you have installed an anti-tripping module. The anti-tripping module limits the maximum power draw of the Schneider Charge and can completely stop the charge to avoid a power outage of your home electrical supply under all conditions. Reduce the home load to have at least 9A current available per phase to restart charging the car. Make sure your grid connection is sufficient to charge the car and for house loads.

Connector plugged into electric vehicle but not charging, LED illuminated Solid blue.

• Verify that you do not have a schedule in progress through your car that prevents charging the car.

Charging station's LED breathing Orange.

• Restart the Schneider Charge.

• The Schneider Charge is not connected to the domestic network when using Wi-Fi:

  • Verify that you have connected the Schneider Charge to a 2.4 GHz Wi-Fi with WPA2 password.

  • Verify that the Wi-Fi name and password are correct.

  • In case the Wi-Fi signal is too weak: connect the charging station with Ethernet cable, or add a Wi-Fi repeater.

• Verify that internet router is working properly.

Charging station's LED illuminated red

• Switch off the power supply to the charging station, unplug the connector from the electric vehicle, reconnect the power supply, wait for the charging station to become ready (LED illuminated solid green), before reconnecting the connector to the electric vehicle.

Charging station's LED off.

• No power supply. Verify that the cabling is correct and that circuit breaker did not trip.

• Otherwise, switch off the power supply to the charging station, The charging station is possibly damaged. Please contact Schneider Electric’s Customer Care Centre.

Charging station's LED White light flashing and then power off.

• Power supply overvoltage seriously (Voltage more than 300V between phase line and neutral line). Switch off the power supply to the charging station, The charging station is possibly damaged. Please check power voltage.

QR code sticker for Wi-Fi access point password is lost.

• The Wi-Fi access point password to connect eSetup application to perform the configuration or modify the settings can be recovered inside the product by removing the front cover.

PIN code for installer commissioning is lost.

• A new PIN Code can be created by clicking on "Reset PIN code" and follow the instructions in Wiser Home application.

Main incomer circuit breaker has tripped.

• Add a anti-tripping module to allow the load shedder.

• If the anti-tripping module is already installed, check that the setting is correct and that it is correctly paired with the charging station: see anti-tripping module user guide.

Connect the charging station to a smart charging application unsuccessfully.

• When the back-end application requests for the Serial Number, you shall enter the Charger Point Identification number (CPID) that you could find on the side of the charging station.