DUG_Inverter and Storage_WH-01

Updating the Installer Portal

The installer must enroll the commissioned inverter in the Installer Portal for remote monitoring operation.

In this section you can find:

Accessing Installer Portal

  1. Go to https://installerportal.se.com.

  2. Enter your credentials or click on for single sign-on.

    NOTE: Login with the same user ID as your mySchneider account.


Adding a site

After logging into the Installer Portal, you can add your site(s).
From the left menu, click Add Site. Enter the required information and then click Add Site.

TIP: Change the language from the menu in the top right.

Configuring export mode

By default, zero export mode is enabled. In zero export mode, the Schneider Inverter does not export any power to the grid. The maximum amount of power that can be exported is 12.5 kW for Three Phase Inverter and 8 kW for Single Phase Inverter.

To update the export mode:

  1. On the left menu, click Home.

  2. Click System Information.

  3. Next to Export configuration, click the arrow.

  4. Click the radio button to select the export mode.

  5. If you have selected Limit Export, type the maximum amount of power to export.

  6. Click Save.

IMPORTANT: The power flow screen becomes accessible only after the homeowner has provided consent following the creation of their account and the enrollment of their inverter.

Viewing events

To view the events for a specific site:

  1. Click Home from the left menu.

  2. Select a site from the All Sites drop-down menu.

  3. Select the Events tab

To see the events for all of your sites:

  1. Click Events from the left vertical menu.

  2. Click the filter icon to filter the events.

  3. Click View Details to see the Event cause and solution (if required).

Viewing firmware information

After commissioning, the firmware is updated automatically. You can view the firmware version using the Installer Portal, as shown below.

Monitoring operation

The Installer Portal provides remote monitoring capability for the inverter and other devices in the network. It is for use by qualified personnel.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

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