Pairing the device to Wiser system

The Schneider Inverter can be paired with the Wiser Home app to monitor the power flow.

IMPORTANT:

Make sure that the inverter has been configured by a professional installer. Refer to Installers Commissioning.
Only one Solar and Storage Inverter device can be paired with the Wiser Home system.

In the Wiser Home app, Home screen, tap .
Tap Devices > > Energy > Solar and Storage system.

TIP: You can also navigate by tapping Control > > Energy > Solar and Storage system.
Tap Next to set-up Bluetooth connection.
IMPORTANT: Enable Bluetooth permissions for the Wiser Home app and turn on the Bluetooth on your smartphone.

NOTE: Tap Quit to cancel the pairing process and return to the Add Devices screen.

Wait a few seconds while the app checks for a Bluetooth connection.
IMPORTANT:
- If the dongle's LEDS are not lit after the inverter is turned on, remove and then reconnect the dongle to the inverter.
  Once plugged in, the “PWR” and “COM” lights on the dongle will be solid green.
- The Bluetooth connection times out after 30 mins of inactivity. To reactivate, remove and then reconnect the dongle to the inverter
Tap Next to connect the device.
To connect the device, select any one of the options:
- Open camera: scan the barcode located on the side of the inverter. Make sure to enable camera permission in the app settings.
- Enter serial number: manually enter the 12 character alphanumeric serial number located below the barcode.
Wait a few seconds for the app to establish the connection with the inverter.
NOTE: Refer to troubleshooting, if you are unable to pair with the inverter.
Tap Next to connect to Wi-Fi.
Enter the PIN which is created and then tap Login.

NOTE: If you forgot your PIN, refer to resetting PIN using Wiser Home app.
Tap Next > Continue to Connect Wi-Fi.
Select your Wi-Fi network, enter the Wi-Fi password and tap Join.

Wait a few minutes while the app to establish the connection with the inverter.
Tap Next to Pairing the Inverter
Wait a few seconds for the inverter to be paired.
Once the inverter is paired, tap Next to link the account.
After reading the consent statement, tap the toggle switch, and then tap Continue.

NOTE: Ensure the toggle button is turned on to grant consent to the installer. This allows the installer to access your energy and location data for remote diagnostics via the Installer Portal.

Wait a few minutes for the inverter to pair to your Wiser Home app.
After pairing, tap Next to complete the pairing process.
After you pair the device, a success screen appears with the following options:
- + Add New Device: Tap to continue pairing more devices.
- Start Using Your Device: Tap to start using the paired device.
NOTE: The success screen appears only if you are logged in as a Home Owner.

Now, you can see the newly added device on the Control tab under the All and Room tabs.

Troubleshooting:

A. If a connection is not established, check the following points:

The device is energized.
The serial number is correct.
You are located in the vicinity of the inverter.

B. If you are still having trouble reconnecting the device, follow the steps below to re-establish an expired Bluetooth connection and repeat the process:

Unscrew the collar on top of the dongle.
Unplug the dongle from the inverter.
Plug the dongle back into the inverter.
Tighten the screw back into place.
Once re-attached, the “PWR” and “COM” lights on the dongle will be solid green.

If you are still having trouble reconnecting the device, please visit our Wiser Support.