Commissioning via Wiser Home

Once the Schneider Inverter and Boost is installed, follow the steps to commission via Wiser Home app.

Once the inverter is installed, follow the steps to configure as a professional installer.
For installation, refer to installation instruction.

IMPORTANT: This process should only be used by authorized/professional installers. Installers should have completed the training on commissioning the “Solar & Storage System”.

NOTE:

In the Wiser Home app, installer commissioning can only be done when PV input is available.
Make sure that Bluetooth permissions are enabled and turned on during the commissioning process.

iOS users need to enable Bluetooth permissions for the Wiser Home app.
Android users need to enable both Location and Bluetooth permissions for the Wiser Home app.

To download the app, scan below QR or click on the link

For iOS

Search term: Wiser Home

https://apps.apple.com/app/wiser-heat/id1222853887

For Android

Search term: Wiser Home

https://play.google.com/store/apps/details?id=com.schneider_electric.WiserHeat

To commission the inverter:

Open Wiser Home app, tap Get started > Professional Installer.
Read the pop-up message and then tap Continue.
App redirects to se.com login page.
Enter with the same user ID (email ID or mobile number) as your mySchneider account and then tap Continue.
TIP:
- Your login credentials are the same as those used for MySchneider Account or certification training.
- If you do not have an account, tap Register Here to create or refer to creating mySchneider account.
Enter your account password and then tap on Login.
Tap to open Add Devices menu.
The Add device menu shows the list of supported device based on your location.
In the Add device list, select Solar and Storage system.
If you have not logged in during Step 2, you will be prompted to login. Tap Login or Register to continue the commissioning process.

TIP: You can login with either Email ID or using mobile number.
Tap I accept after reading Terms of Use and Data Privacy.
Read the safety warning and then tap Acknowledge and Continue to continue with the setup.
Tap Next to initiate the initial set up process.

NOTE: Tap Quit to cancel the commissioning process and return to the Add Devices screen.
Make sure all the cables are connected correctly to the inverter according to the Installation Guide and then tap Next.
Plug the dongle to the inverter and fastener of the connector to lock the dongle.
NOTE:
- It is required to use Wireless LAN Smart Dongle.
- Refer to Wireless LAN Smart Dongle Quick Reference Guide for more information.
Turn on the inverter to activate Bluetooth.
Refer to Installation Guide.
IMPORTANT:
- If the dongle's LEDS are not lit after the inverter is turned on, remove and then reconnect the dongle to the inverter.
  Once plugged in, the “PWR” and “COM” lights on the dongle will be solid green.
- The Bluetooth connection times out after 30 mins of inactivity. To reactivate, remove and then reconnect the dongle to the inverter
Wait a few seconds while the app checks the Bluetooth connection.
Tap Next to begin connect the device process.
To connect to the device, select any one of the options:
- Open camera: scan the barcode located on the side of the inverter. Make sure to enable camera permissions in the app settings.
- Enter serial number: manually enter the 12 character alphanumeric serial number located below the barcode.
Wait a few seconds for the app to establish the connection with the inverter.
On the pop-up window, tap Pair to confirm the pairing process.
App shows Device connected on successful pairing.
IMPORTANT: The Bluetooth connection times out after 30 minutes of inactivity. To reactivate, remove and then reconnect the dongle to the inverter.

NOTE: Refer to troubleshooting, if you are unable to pair with the inverter.
To create a new PIN, type the new PIN and then re-enter to confirm. Tap Continue.
TIP:
- The PIN must contain 6 to 16 digits
- Must not have six sequential digits
- Must not have three of the same digits
Enter the PIN and then tap Login.

NOTE: If you forgot your PIN, refer to resetting PIN using Wiser Home app.
Tap Next to begin set up AUXs process.

NOTE: Wait a few seconds while the app searches for the device connected to the inverter.

NOTE: You can do the commissioning without the grid meter (Energy Meter). However, if the system detects a battery, then the grid meter (Energy Meter) is mandatory to continue the commissioning.

NOTE: Solar settings cannot be configured without a grid meter. This includes options such as confirming the availability of solar panels and enabling full or partial export of solar energy to the grid.
Once the search is complete, tap Yes, Continue to complete the setup of auxiliary devices for all detected devices.

TIP: If grid meter (Energy meter) is not detected, reset the grid meter (Energy meter) and try again. For more information refer to Device User Guide.

TIP: If any device is not detected, tap Search again. Make sure the device is turned on.
Once all device are detected tap Yes, Continue.
The app will check for the latest firmware version. If the inverter is not updated with required software tap Update and follow Step 22 and Step 23.
If the inverter is up to date with required software, app shows the Grid Configuration setup page. Follow Step 24.

NOTE: Refer to Compliance with local regulations for details on the minimum firmware version requirements for inverters installed in Germany.
Tap Configure Wi-Fi, enter the credentials of your home Wi-Fi network, and then tap Join.
Once the device is connected to the network, wait for 5 mins for the device to be registered.
After registration, wait for a few minutes for the firmware to download and install.

NOTE: If registration fails, check your Internet connection for the quality. Wait for 5–10 mins until the SRV LED turns green, then restart the commissioning process.

NOTE: Refer to troubleshooting, if you are unable to establish the connection with the inverter.
On the pop-up menu, read the content and tap OK. Re-enter the PIN and wait for few minutes to complete the installation.

NOTE: It may take 30 minutes to install the latest firmware version.

Once the firmware is installed, the inverter will reboot to complete the update to the latest firmware version. Upon reboot, follow all steps and continue commissioning.
Enable/disable the toggle Export to the grid based on the Distribution System Operator approval, then tap Next to select the grid code.

NOTE: The Export to the grid toggle will be:
— Enabled by default if the grid meter (Energy Meter) is not detected in the system.
— Disabled by default if the grid meter (Energy Meter) is detected in the system.
Select the grid code from the list and then tap Next to confirm the selection.

NOTE: The grid code is based on the location you selected in Step 3 of Initial Set Up.
Tap Next setup Date & Time.
Select the time zone to sync the date and time of the inverter with your phone. Tap Next.
Tap Next to check the device data.
Check that power is flowing through the inverter's auxiliary devices. Check the device details in the app and then tap Next.

NOTE: If in doubt, verify the values of the PV panels, grid, and battery in the Installer Portal.
Tap Next to generate the report.
Enter Site Name and MAC address and then tap Generate report.
Wait for a few minutes for the report to generate.
Once report is generated tap Send the commissioning report to share the report and then tap Next.

IMPORTANT: The commissioning report includes the MAC address of dongle and serial number of the inverter. This information will not be available after disconnecting from the inverter or Wiser app if the report is not saved. Make sure to save the report or email it to yourself.
To complete the setup, tap Finish. Read the information, and then tap Done. The commissioning process is complete.

Inverter commissioning is complete, refer to pairing the device to Wiser system to the complete home owner pairing process.
For remote monitoring operation, refer to Update the Installer Portal.

Troubleshooting:

A. If a connection is not established, check the following points:

The device is energized.
The serial number is correct.
You are located in the vicinity of the inverter.

B. If you are still having trouble reconnecting the device, follow the steps below to re-establish an expired Bluetooth connection and repeat the process:

Unscrew the collar on top of the dongle.
Unplug the dongle from the inverter.
Plug the dongle back into the inverter.
Tighten the screw back into place.
Once re-attached, the “PWR” and “COM” lights on the dongle will be solid green.

If you are still having trouble reconnecting the device, please visit our Wiser Support.