Troubleshooting

Symptom

Possible cause

Solution

The thermostat has gone offline.

The thermostat heating mode is Off.

The turn on heating mode. Refer switching heating mode.

Disconnected from Wi-Fi.

Check Wi-Fi connection.

Unable to commission the thermostat with app.

• Check if the app is Matter compatible.

• Check network connection.

• Use Matter compatible app.

• Reset user data and try to rejoin, refer resetting the device.

Thermostat doesn't react to any button pressed

The thermostat is in child lock mode.

Press and hold O and – button simultaneously for >10.
Refer child lock.