Troubleshooting: Control Operations from EcoStruxure Power Device App

@writer: (confirmed 12/11/24) topic shared in Masterpact MTZ1 User Guide (DOCA0100), Masterpact MTZ2/3 User Guide (DOCA0101), and in the appendix in Masterpact MTZ End-user and Manufacturer Maintenance Procedures (DOCA0103 and DOCA0104). Any changes made will be made in all these guides.

Definition

Control operations include commands to open and close the device from the EcoStruxure Power Device app.

Device Cannot be Controlled from the EcoStruxure Power Device App

Problem description	Symptom	Probable causes	Solutions
Device cannot be opened or closed.	–	The device control mode is set to Manual.	Change the control mode to Auto.
	–	The device control mode is set to Auto Remote.	Change the control mode to Auto Local.
	The EcoStruxure Power Device app displays a message to download the MasterPacT Operation Assistant Digital Module.	The MasterPacT Operation Assistant Digital Module is not installed.	Use EcoStruxure Power Commission software to download and install the MasterPacT Operation Assistant Digital Module in the MicroLogic X control unit.
	The EcoStruxure Power Device app displays a message indicating a firmware version mismatch.	The EcoStruxure Power Device app on the smartphone is not compatible with the firmware version of the MicroLogic X control unit.	Update the EcoStruxure Power Device app.
Device cannot be closed.	–	The close command is inhibited by the IO module.	Enable the close command by using the selector switch wired on a digital input of the IO module (I=1).
Device cannot be closed.	–	The close command is inhibited by a command from the communication network or EcoStruxure Power Commission software.	In EcoStruxure Power Commission software, in the Device Check-up > Devices menu, change the value of the Remote Close Breaker Inhibited parameter from Enabled by communication to Disabled.

Inhibit Closing by IO Module is Not Operational

Problem description	Probable cause	Solution
Device can be closed while selector switch wired on a digital input of the IO module is set to Inhibit (I4=0).	The MicroLogic X setting Breaker closing by digital input is disabled.	In EcoStruxure Power Commission software, in the General menu, in Breaker Closing Inhibition, change the value of the Allow control by a digital input parameter to Enable.

Device Cannot be Controlled from the EcoStruxure Power Device App Connected Through Bluetooth Connection

@Writers: the table in this section appears in the Micrologic X User Guide and in the MTX2/3 and MTZ1 User Guides.

Problem description	Probable causes	Solutions
The Bluetooth LED does not light up when you press the Bluetooth activation pushbutton on the MicroLogic X control unit.	The Bluetooth function is not enabled in the MicroLogic X control unit.	Enable Bluetooth Low Energy communication in the MicroLogic X control unit.
	The MicroLogic X control unit is not powered.	Check the power supply of the MicroLogic X control unit.
The Bluetooth Low Energy connection was established but the signal is lost.	The smartphone has been moved out of range.	Place the smartphone within the range for Bluetooth Low Energy connection and establish a new connection.
The Bluetooth LED is blinking on the control unit but you cannot see its ID number in the list of devices available.	A smartphone is already connected to the MicroLogic X control unit.	Check whether another smartphone within range is also connected to the control unit.

Additional Checks

If the troubleshooting actions described above do not work, the problem might be in the mechanical or electrical operations of the device. Refer to the troubleshooting information for Mechanical Control Operations and Electrical Control Operations.