Troubleshooting: Control Operations from EcoStruxure Power Commission Software

@writer: (confirmed 12/11/24) topic shared in Masterpact MTZ1 User Guide (DOCA0100), Masterpact MTZ2/3 User Guide (DOCA0101), and in the appendix in Masterpact MTZ End-user and Manufacturer Maintenance Procedures (DOCA0103 and DOCA0104). Any changes made will be made in all these guides.

Definition

Control operations include commands to open and close the device from EcoStruxure Power Commission software.

Device Cannot be Controlled from EcoStruxure Power Commission Software Connected to a Mini USB Port

Problem description	Symptom	Probable causes	Solutions
Device cannot be opened or closed.	EcoStruxure Power Commission message: Breaker operation not successful: actuator is in manual mode. Remote breaker commands are not allowed	The device control mode is set to Manual.	Change the control mode to Auto.
	EcoStruxure Power Commission message: Breaker operation not successful: Operation mode is Remote	The device control mode is set to Auto Remote.	Change the control mode to Auto Local.
	EcoStruxure Power Commission software does not display the relevant option.	Insufficient access rights.	Log in to EcoStruxure Power Commission software with Administrator rights.
	EcoStruxure Power Commission message: Insufficient user rights (incorrect password)	The password is incorrect: error entering password or the user has insufficient access rights.	Enter the password again. In the case of insufficient access rights, check the password validity with the system administrator.
Device cannot be closed.	EcoStruxure Power Commission message: Breaker operation not successful: The requested action is not allowed as it has been previously inhibited	The close command is inhibited by the IO.	Enable the close command by using the selector switch wired on a digital input of the IO module (I=1).
Device cannot be closed.		The close command is inhibited by a command from the communication network or EcoStruxure Power Commission software.	In EcoStruxure Power Commission software, in the Device Check-up > Devices menu, change the value of the Remote Close Breaker Inhibited parameter from Enabled by communication to Disabled.

Inhibit Closing by IO Module is Not Operational

Problem description	Probable cause	Solution
Device can be closed while selector switch wired on a digital input of the IO module is set to Inhibit (I4=0).	The MicroLogic X setting Breaker closing by digital input is disabled.	In EcoStruxure Power Commission software, in the General menu, in Breaker Closing Inhibition, change the value of the Allow control by a digital input parameter to Enable.

Device Cannot be Controlled from EcoStruxure Power Commission Software Connected by IFE, EIFE, or IFM Interface

Symptom	Probable causes	Solutions
EcoStruxure Power Commission message: Breaker operation not successful: Either device is unable to execute the operation or communication interface is locked	The remote control commands are disabled by the locking pad on the front of the IFE interface.	Move the locking pad on the front of the IFE interface to the Unlocked position.
	The EIFE interface is locked by EcoStruxure Power Commission software.	In EcoStruxure Power Commission software, in the Configure > Communication menu, change the value of the Remote Padlock Position parameter from Locked to Unlocked.
EcoStruxure Power Commission message: Breaker operation not successful: actuator is in manual mode. Remote breaker commands are not allowed	The device control mode is set to Manual.	Change the control mode to Auto.
EcoStruxure Power Commission software does not display the relevant option.	Insufficient access rights.	Log in to EcoStruxure Power Commission software with Administrator rights.
EcoStruxure Power Commission message: Breaker operation is not successful: Operation mode is Local (Operation via remote control is not allowed)	The device control mode is set to Auto Local.	Change the control mode to Auto Remote.
EcoStruxure Power Commission message: Insufficient user rights: Incorrect password	The password is incorrect: error entering password or the user has insufficient access rights.	Enter the password again. In the case of insufficient access rights, check the password validity with the system administrator.

Additional Checks

If the troubleshooting actions described above do not work, the problem might be in the mechanical or electrical operations of the device. Refer to the troubleshooting information for Mechanical Control Operations and Electrical Control Operations.