Troubleshooting: Control Operations from IFE/EIFE Webpages

@writer: (confirmed 12/11/24) topic shared in Masterpact MTZ1 User Guide (DOCA0100), Masterpact MTZ2/3 User Guide (DOCA0101), and in the appendix in Masterpact MTZ End-user and Manufacturer Maintenance Procedures (DOCA0103 and DOCA0104). Any changes made will be made in all these guides.

Definition

Control operations include commands to open and close the device from IFE or EIFE webpages.

For information about control operations from IFE or EIFE webpages, refer to the following guides in Related Documents at the beginning of this guide:

DOCA0084•• Enerlin'X IFE - Ethernet Switchboard Server - User Guide
DOCA0142•• Enerlin'X IFE - Ethernet Interface for One Circuit Breaker - User Guide
DOCA0106•• Enerlin'X EIFE - Embedded Ethernet Interface for One MasterPacT MTZ Drawout Circuit Breaker - User Guide

Device Cannot be Controlled from IFE or EIFE Webpages

Problem description	Symptom	Probable causes	Solutions
Device cannot be opened or closed.	The Close and Open buttons are not displayed on the webpage.	Application control is not enabled in the IFE interface.	Enable application control by pressing the Test button on the front of the IFE interface for 10–15 s.
		The user is not logged in as Administrator.	Log in as Administrator.
	Message on webpage: Breaker operation not successful: actuator is in manual mode. Remote breaker commands are not allowed	The device control mode is set to Manual.	Change the control mode to Auto.
	Message on webpage: Breaker operation is not successful: Operation mode is Local (Operation via remote control is not allowed).	The device control mode is set to Auto Local.	Change the control mode to Auto Remote.
	Message on webpage: Close has failed. NOTE: There is no message if opening action fails.	The remote control commands are disabled by the locking pad on the front of the IFE interface.	Move the locking pad on the front of the IFE interface to the Unlocked position.
		The EIFE interface is locked by EcoStruxure Power Commission software.	In EcoStruxure Power Commission software, in the Configure > Communication menu, change the value of the Remote Padlock Position parameter from Locked to Unlocked.
Device cannot be closed.	Message on webpage: Close has failed.	The close command is inhibited by the IO module.	Enable the close command by using the selector switch wired on a digital input of the IO module (I=1).
Device cannot be closed.	Message on webpage: Close has failed.	The close command is inhibited by a command from the communication network or EcoStruxure Power Commission software.	In EcoStruxure Power Commission software, in the Device Check-up > Devices menu, change the value of the Remote Close Breaker Inhibited parameter from Enabled by communication to Disabled.

Inhibit Closing by IO Module is Not Operational

Problem description	Probable cause	Solution
Device can be closed while selector switch wired on a digital input of the IO module is set to Inhibit (I4=0).	The MicroLogic X setting Breaker closing by digital input is disabled.	In EcoStruxure Power Commission software, in the General menu, in Breaker Closing Inhibition, change the value of the Allow control by a digital input parameter to Enable.

Additional Checks

If the troubleshooting actions described above do not work, the problem might be in the mechanical or electrical operations of the device. Refer to the troubleshooting information for Mechanical Control Operations and Electrical Control Operations.