Troubleshooting: Control Operations from FDM128 Display

@writer: (confirmed 12/11/24) topic shared in Masterpact MTZ1 User Guide (DOCA0100), Masterpact MTZ2/3 User Guide (DOCA0101), and in the appendix in Masterpact MTZ End-user and Manufacturer Maintenance Procedures (DOCA0103 and DOCA0104). Any changes made will be made in all these guides.

Definition

Control operations include commands to open and close the device from the FDM128 display.

For information about control operations from the FDM128 display, refer to DOCA0037•• Enerlin'X FDM128 - Ethernet Display for Eight Devices - User Guide in Related Documents at the beginning of this guide.

Device Cannot be Controlled from the FDM128 Display

Symptom	Probable causes	Solutions
On FDM128 display, in the Device view, the Control submenu is grayed out.	You are not logged in as Administrator.	Log in to the FDM128 display as Administrator.
The password is incorrect: error entering password or the user has insufficient access rights.	Enter a valid password. In the case of insufficient access rights, check the password validity with the system administrator.

Symptom

Probable causes

Solutions

On FDM128 display, in the Device view, the Control submenu is grayed out.

You are not logged in as Administrator.

The password is incorrect: error entering password or the user has insufficient access rights.

Enter a valid password.

In the case of insufficient access rights, check the password validity with the system administrator.

Additional Checks

If the troubleshooting actions described above do not work, the problem might be linked to the communication network. Refer to the troubleshooting information for the communication network.