Changing Subscriptions
The SpaceLogic KNX Remote subscription model allows users to adjust their active subscriptions by modifying the number of activated credits. This chapter explains how to change an existing subscription and outlines important considerations regarding credit expiration and refunds.
Accessing Your Subscription
To begin modifying your subscription:
-
Log in to your Schneider Electric Software Shop account.
-
Navigate to the Subscriptions tab.
-
Locate the active subscription you wish to change.
-
Click the three-dot menu in the Action column and select Change subscription.
Modifying Credit Quantity
Once in the subscription modification interface:
-
Adjust the number of activated credits to your desired amount.
-
Ensure that the total number of credits does not exceed the available balance in your digital wallet.
Finalizing the Change
After adjusting the credit quantity:
-
Click Continue.
-
Review the updated subscription details.
-
Click Place Order to confirm the changes.
You will receive a confirmation email once the update is submitted, followed by another email once the changes are reflected in ETS or eConfigure KNX.
Subscription Expiration Policy
All credits activated under a single subscription share the same expiration date, which is based on the date the original subscription was created.
Example:
If a one-year subscription for two controllers is activated on January 1st (i.e., 2 credits of "1 Controller access fee / Year"), and an additional credit is added on June 1st, all three credits will expire on December 31st (i.e., 365 days after the initial subscription was created).