Renewing Subscriptions

To continue using your SpaceLogic KNX Remote features without interruption, subscriptions must be renewed manually before they expire.

IMPORTANT:

Subscriptions cannot be renewed after expiration. If a subscription expires, you must purchase, create, and assign a new one.
Renewal must be done while the subscription is still active.

You will receive email reminders with renewal links:

Email Type	When Sent	Action
Monthly Summary Email	Starting 180 days before expiration	Click renew subscription button in the email.
Daily Reminder Email	7 days before expiration	Use the renew link provided in the email.

Clicking the button/link will redirect you to the Schneider Electric Software Shop.

You must have enough credits in your digital wallet.
The number of available credits must be equal to or greater than the quantity in the subscription you want to renew.

In the Renew Your Subscription dialog, choose one of the following:

Option	When to Use
Renew with Digital Locker Credits	If you have enough credits in your digital wallet.
Renew Online via Schneider Shop	If you need to purchase additional credits.

If you have enough credits in your digital wallet, you can renew your subscription as follows:

In the Renew Your Subscription dialog, click the Use credits button.
In the Renew with voucher credits dialog, enter the installer's email and click Renew.

You can also renew subscriptions directly:

Go to the Schneider Electric Software Shop.
Sign in or register.
Navigate to: Software tab > Tools and Resources > Software Licenses and Subscriptions Management.
In the Digital Vouchers tab:
- Click Renew Subscription.
- Select the subscription to renew
- Click Renew Subscription to confirm
Alternatively, in the Subscriptions tab:
- Click the Renew button next to the subscription or
- Click the three dots in the Action column and select Renew Subscription.
- Confirm the renewal.

After completing the renewal, you will receive a confirmation email.