Transferring Subscription Usage

In some cases, a user who is actively using a SpaceLogic KNX Remote subscription may need to transfer its usage to another team member. This feature allows for flexible reallocation of subscription access without changing the subscription’s ownership.

Purpose of Usage Transfer

Transferring usage enables another user to take over operational access to a subscription. While the original user loses access, the new user gains the ability to:

Use the subscription features.
Access associated tools and services.
Receive relevant notifications and updates.

Ownership and administrative rights remain unchanged and continue to reside with the current subscription owner.

Steps to Transfer Usage

To transfer usage of a subscription to another email account:

Log in to your Schneider Electric Software Shop account.
Go to the Subscriptions tab.
Locate the subscription currently assigned to you.
Click the three-dot menu in the Action column and select Change Subscription.
Increase the number of the current subscription (at least by 1) and click Continue.
NOTE: You must have sufficient credits available.
On the subscription review page, enter the email address of the new user in the Delivery Email field and provide any value in the Subscription Reference field.
Click Confirm to initiate the usage transfer.

Completing the Transfer

The new user will receive an email notification confirming the transfer.

Important Considerations

Usage transfer is intended for operational flexibility and does not affect subscription ownership, billing, or renewal status.
Only one active user can access a subscription at a time.
Ensure the recipient is aware of the transfer and has access to the email address used.