Subscription Email Notifications
To keep you informed throughout the subscription lifecycle, the system automatically sends a series of email notifications. This chapter outlines the types of emails you can expect and their purpose.
Subscription Lifecycle Notifications
Once you subscribe to any SpaceLogic KNX Remote plan, you will receive the following confirmation emails:
|
Notification Type |
Description |
|---|---|
|
Purchase Confirmation |
Sent immediately after purchasing a subscription and its associated vouchers. |
|
Subscription Creation |
Sent once the subscription has been successfully created. |
|
Activation Confirmation |
Confirms that the subscription is now active and reflected in ETS or eConfigure KNX. |
Expiration and Renewal Reminders
To help you manage renewals and avoid service interruptions, the system provides timely reminders:
|
Notification Type |
Description |
|---|---|
|
Monthly Expiration Summary |
Sent monthly starting 180 days before expiration, listing all expiring subscriptions. |
|
Daily Expiration Reminders |
Sent daily starting 7 days before expiration if the subscription is not renewed. |
|
Expiration Notification |
Sent once a subscription has expired and remains unrenewed. |
Change Notifications
You will also be notified of any updates to your subscription:
|
Notification Type |
Description |
|---|---|
|
Renewal Confirmation |
Confirms that a subscription has been successfully renewed. |
|
Amendment Confirmation |
Sent when changes are made to an existing subscription. |
Best Practices
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Monitor your inbox regularly to stay updated on your subscription status.
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Whitelist emails from the Schneider Electric Software Shop to avoid missing important notifications.
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Act promptly on expiration reminders to ensure uninterrupted access to your SpaceLogic KNX Remote services.