Troubleshooting

If the relay detects an internal error, the following error codes appear on the display.

Error code	Problem	Solution
E.01	Toroid disconnected, or incorrect toroid setting detected by the automatic self test.	Check the connection of the toroid to the relay for short circuit or interruption. Check the toroid settings. Press the Reset button on the relay once the error is resolved.
E.02	Toroid disconnected, or incorrect toroid setting detected during manual test.	Check the connection of the toroid to the relay for short circuit or interruption. Check the toroid settings. Press the Reset button on the relay once the error is resolved. Run the manual test again.
E...	Internal malfunction detected by the automatic self test.	Reset the relay to factory settings. For more information, refer section Restoring Factory Settings. If the error persists, contact your Schneider Electric field service representative.

Error code

Problem

Solution

E.01

Toroid disconnected, or incorrect toroid setting detected by the automatic self test.

Check the connection of the toroid to the relay for short circuit or interruption.
Check the toroid settings.
Press the Reset button on the relay once the error is resolved.

E.02

Toroid disconnected, or incorrect toroid setting detected during manual test.

Check the connection of the toroid to the relay for short circuit or interruption.
Check the toroid settings.
Press the Reset button on the relay once the error is resolved.
Run the manual test again.

E...

Internal malfunction detected by the automatic self test.

Reset the relay to factory settings. For more information, refer section Restoring Factory Settings.
If the error persists, contact your Schneider Electric field service representative.