990-5910D-001

Alarm Messages

Display text Severity Description Corrective action
Activation code is not valid for UPS Critical The activation code is not valid for the UPS. Enter a valid activation code.
Activation code missing Critical The activation code is missing. Enter the activation code.
Air filter technical check recommended Informational The air filters need to be checked as preventive maintenance is recommended. The air filters may need to be replaced.
Ambient temperature high Warning Ambient temperature is high.  
Ambient temperature out of tolerance Warning Ambient temperature is out of tolerance.  
Available UPS power lower than configured UPS power rating Warning The available power from inverter is lower than the configured UPS power rating.  
Batteries are discharging Warning The load is drawing more power than the UPS can draw from the input, causing the UPS to draw power from the batteries.  
Battery breaker BB1 open Warning Battery breaker BB1 is open.  
Battery breaker BB2 open Warning Battery breaker BB2 is open.  
Battery capacity is below minimum acceptable level Warning The battery capacity is below the minimum acceptable value according to UPS power rating. Risk of battery damage. Change battery configuration and/or add larger capacity battery.
Battery condition is poor Warning Battery capacity is lower than 50%. Batteries should be replaced.
Battery condition is weak Warning Battery capacity is between 50% to 75%.  
Battery configuration is incorrect Warning The configuration of the settings for number of batteries in series, number of cells in battery and nominal cell voltage does not match the battery voltage range of the UPS. Check and correct battery settings.
Battery float charge current exceeds expected value Warning The battery float charge current exceeds the expected value and has been limited to avoid thermal runaway. Check battery.
Battery is below minimum acceptable runtime Warning The battery runtime is below configured minimum acceptable value.  
Battery is not working correctly Critical A battery is not working correctly. Contact Schneider Electric.
Battery module temperature out of tolerance Warning Battery module temperature is out of tolerance. Contact Schneider Electric.
Battery module temperature sensor not working correctly Warning Battery module temperature sensor is not working correctly. Contact Schneider Electric.
Battery module type unknown Warning Battery module type is unknown. Contact Schneider Electric.
Battery room ventilation inoperable Warning Input contact indicates that the battery room ventilation is not working correctly.  
Battery voltage does not match battery configuration Critical Battery voltage does not match the battery configuration settings. Check and correct battery settings.
BMC communication lost - connected Warning Communication link between battery monitor controller (BMC) and system level controller (SLC) is lost. Battery monitor controller (BMC) is connected. Contact Schneider Electric.
BMC communication lost - disconnected Warning Communication link between battery monitor controller (BMC) and system level controller (SLC) is lost. Battery monitor controller (BMC) is disconnected. Contact Schneider Electric.
BMC communication not authenticated Warning Communication link between battery monitor controller (BMC) and system level controller (SLC) is not authenticated. Contact Schneider Electric.
Bonding between neutral and ground missing Warning Bonding between neutral and ground is missing.  
Breaker IMB closed Warning Internal maintenance breaker IMB is closed, supplying the load with unprotected power from bypass.  
Breaker MBB closed Warning Maintenance bypass breaker MBB is closed, supplying the load with unprotected power from bypass.  
Breaker RIMB closed Warning Remote internal maintenance bypass breaker RIMB is closed, supplying the load with unprotected power from bypass.  
Breaker SIB open Warning System isolation breaker SIB is open, and system cannot supply the load.  
Breaker SSIB open Warning Static switch input breaker SSIB is open, preventing static bypass operation.  
Breaker UIB open Warning Unit input breaker UIB is open, and the UPS is prevented from running in normal operation.  
Breaker UOB open Warning Unit output breaker UOB is open, and the UPS is prevented from supplying the load.  
Bypass frequency out of tolerance Warning Bypass frequency is out of tolerance. Check bypass frequency and bypass frequency setting.
Bypass phase missing Warning Bypass is missing a phase. Check bypass. Contact Schneider Electric.
Bypass phase sequence incorrect Warning The phase rotation on bypass is incorrect. Check bypass. Contact Schneider Electric.
Bypass voltage out of tolerance Warning Bypass voltage is out of tolerance and UPS is prevented from going into requested bypass mode.  
Charge power is reduced Informational The battery charge power has been reduced. The input for this functionality was activated, or the input current has reached the maximum limit.
Charger shutdown due to high battery temperature Warning The charger has been shut down due to a high battery temperature. Check the battery temperature.
Configured UPS power rating exceeds frame power rating Critical The configured UPS power rating is higher than the power rating of the frame. Contact Schneider Electric.
Confirm redundancy lost and/or transfer to forced static bypass Warning Inverter OFF button has been pushed and user must confirm that the redundancy will be lost and/or system will transfer to forced static bypass. Confirm or abort using the display.
Controller box disabled Warning Controller box has been disabled by user.  
Display communication lost - connected Warning Communication link between display and system level controller (SLC) is lost. The display is connected. Contact Schneider Electric.
Display communication lost - disconnected Warning Communication link between display and system level controller (SLC) is lost. The display is disconnected. Contact Schneider Electric.
Display communication not authenticated Warning Communication link between display and system level controller (SLC) is not authenticated. Contact Schneider Electric.
EPO switch activated Critical An emergency power off (EPO) switch is activated. Deactivate the emergency power off (EPO) switch.
External battery monitoring detected fault Warning Input contact indicates external battery monitoring detected fault.  
External energy storage monitoring: Major alarm Critical Input contact indicates that the external energy storage monitoring has detected a major alarm. Contact Schneider Electric.
External energy storage monitoring: Minor alarm Warning Input contact indicates that the external energy storage monitoring has detected a minor alarm. Contact Schneider Electric.
External signal turns charger off: Activated Warning Input contact for charger off is activated. Contact Schneider Electric.
Firmware versions in parallel UPS units are not identical Warning The firmware versions in parallel UPS units are not identical. Firmware update all UPS units in the parallel system to the same version.
General parallel system event Critical The parallel system is not configured correctly or is not working correctly. Contact Schneider Electric.
Genset is supplying the UPS Informational Input contact indicates that a genset is supplying the UPS.  
Ground fault detected Warning Input contact indicates that a ground wire fault has been detected. Contact Schneider Electric.
High Battery Temperature Level Warning The battery temperature is above the Alarm setting. Check the battery temperature. A high temperature may decrease the battery lifetime.
High battery temperature shutdown Critical The energy storage surveillance has detected a battery temperature above shutdown limit. Check the battery temperature.
High efficiency mode disabled Informational High efficiency mode is disabled from an input contact.  
High humidity threshold violation at remote sensor Warning A high humidity threshold violation exists for integrated environmental monitor sensor. Check the environment.
High temperature threshold violation at remote sensor Warning A high temperature threshold violation exists for integrated environmental monitor sensor. Check the environment.
IMB closed in parallel system with MBB Warning Internal maintenance breaker IMB has been closed in parallel system with maintenance bypass breaker MBB.  
IMB redundant monitoring not working correctly Warning The two redundant AUX switches of the internal maintenance breaker IMB do not report the same status. Check AUX switch wiring of the internal maintenance breaker IMB.
Incomplete battery string detected Warning Incomplete battery string detected. Add missing battery module(s).
Incorrect 3-wire configuration detected Critical The UPS is not allowed to operate as a 3-wire system at the configured UPS system voltage. Contact Schneider Electric.
Incorrect battery monitor controller (BMC) configuration detected Warning Incorrect battery monitor controller (BMC) configuration detected. Check that the battery monitor controller (BMC) address IDs have been assigned correctly, and that the configured number of modular battery cabinets corresponds to what is installed.
Incorrect system voltage configuration detected Critical The configured UPS system voltage is not within the allowed range. Contact Schneider Electric.
Incorrect UPS base model number detected Critical The UPS base model number does not match the installed frame type, power module type, and/or static bypass switch module (SBS) type. Contact Schneider Electric.
Incorrect UPS model number detected Critical The UPS model number does not match the UPS base model number. Contact Schneider Electric.
Input frequency out of tolerance Warning Input frequency is out of tolerance. Check input frequency and input frequency setting.
Input phase missing Warning Input is missing a phase. Check input. Contact Schneider Electric.
Input phase sequence incorrect Warning The phase rotation on input is incorrect. Check input. Contact Schneider Electric.
Input voltage out of tolerance Warning Input voltage is out of tolerance.  
Internal power module redundancy lost Warning The configured internal power module redundancy is lost because there are not enough power modules available. Add more power modules.
Inverter is off due to a request by the user Warning The inverter is off due to a request by the user.  
Inverter output is not in phase with bypass input Warning The UPS inverter output is not in phase with the bypass input.  
Load on UPS is above warning level Warning Load on UPS has exceeded the warning level. Reduce load on system.
Lost communication to remote sensor Critical Lost the local network management interface-to-integrated environmental monitor communication. Check the environment.
Low Battery Temperature Level Warning The battery temperature is below the alarm setting.  
Low humidity threshold violation at remote sensor Warning A low humidity threshold violation exists for integrated environmental monitor sensor. Check the environment.
Low temperature threshold violation at remote sensor Warning A low temperature threshold violation exists for integrated environmental monitor sensor. Check the environment.
Maximum humidity threshold violation at remote sensor Critical A maximum humidity threshold violation exists for integrated environmental monitor sensor. Check the environment.
Maximum temperature threshold violation at remote sensor Critical A maximum temperature threshold violation exists for integrated environmental monitor sensor. Check the environment.
MBB redundant monitoring not working correctly Warning The two redundant AUX switches of the maintenance bypass breaker MBB do not report the same status. Check AUX switch wiring of the maintenance bypass breaker MBB.
Minimum humidity threshold violation at remote sensor Critical A minimum humidity threshold violation exists for integrated environmental monitor sensor. Check the environment.
Minimum temperature threshold violation at remote sensor Critical A minimum temperature threshold violation exists for integrated environmental monitor sensor. Check the environment.
Mixed battery brands on string level detected Warning The battery modules in the string are not of the same brand. Ensure battery modules in a string are of the same brand.
Mixed battery module commercial references on system level detected Warning Mixed battery module commercial references on system level detected. Ensure all battery modules installed have the same commercial reference.
Mixed battery solution detected Warning The UPS is configured for a classic battery solution but one or more battery modules are detected present. Ensure no battery modules are installed.
Modular battery breaker open Warning Modular battery breaker is open.  
Modular battery cabinet commercial reference unknown Warning Modular battery cabinet commercial reference is unknown. Contact Schneider Electric.
Modular battery cabinet fuse blown Warning Modular battery cabinet fuse blown. Contact Schneider Electric.
Modular battery DC relay open Warning Modular battery DC relay open.  
Modular battery string temperature out of tolerance Warning Modular battery string temperature is out of tolerance.  
Modular battery temperature out of tolerance Warning Modular battery temperature is out of tolerance.  
Multiple NTP server connections enabled Warning Multiple NTP server connections are enabled. Disable NTP service.
Neutral displacement detected Warning Neutral displacement detected.  
NMC communication lost - connected Warning Communication link between network management card (NMC) and system level controller (SLC) is lost. The network management card (NMC) is connected. Contact Schneider Electric.
NMC communication lost - disconnected Warning Communication link between network management card (NMC) and system level controller (SLC) is lost. The network management card (NMC) is disconnected. Contact Schneider Electric.
NMC communication not authenticated Warning Communication link between network management card (NMC) and system level controller (SLC) is not authenticated. Contact Schneider Electric.
NMC firmware incompatible Warning Firmware version of the network management card (NMC) is incompatible. Contact Schneider Electric.
No power module(s) present Warning No power module(s) present.  
No SBS present Warning No static bypass switch module (SBS) present.  
Not enough UPS units ready to turn on inverter Warning One or more parallel UPS units have been requested to turn on inverter, but not enough UPS units are ready for system to enter inverter on operation. Turn on inverter of more UPS units and/or check the setting "Minimum number of parallel UPS required to supply load".
Output frequency out of tolerance Warning Output frequency is out of tolerance. Check output frequency and output frequency setting.
Output voltage out of tolerance Warning The output voltage is out of tolerance.  
Overload on UPS due to high ambient temperature Warning The load exceeds the rated UPS capacity when running in high ambient temperature. Reduce load on system or ambient temperature.
Overload or short circuit on UPS Warning The load exceeds 100% of rated capacity or there is a short circuit on the output. Reduce load on system or check for output short circuit.
Parallel communication lost on PBUS cable 1 Warning PBUS cable 1 may be damaged. Replace PBUS cable 1.
Parallel communication lost on PBUS cable 2 Warning PBUS cable 2 may be damaged. Replace PBUS cable 2.
Parallel mixed operation mode Warning One or more parallel UPS units are operating in battery operation, while others are operating in normal operation.  
Parallel redundancy lost Warning The configured parallel redundancy is lost, either because the output load is too high, or because there are not enough parallel UPS units available. Reduce load on system or add more parallel UPS units.
Parallel unit not present Warning UPS is unable to communicate with parallel UPS %d. The UPS might have been powered down or PBUS cables may be damaged. Contact Schneider Electric.
PMC communication lost - connected Warning Communication link between power module controller (PMC) and unit controller (UC) is lost. The power module controller (PMC) is connected. Contact Schneider Electric.
PMC communication lost - disconnected Warning Communication link between power module controller (PMC) and unit controller (UC) is lost. The power module controller (PMC) is disconnected. Contact Schneider Electric.
PMC communication not authenticated Warning Communication link between power module controller (PMC) and unit controller (UC) is not authenticated. Contact Schneider Electric.
Power module disabled Warning The power module has been disabled.  
Power module fan inoperable Warning The power module has one or more inoperable fans. Fan redundancy is lost. Contact Schneider Electric.
Power module inlet temperature high Warning The power module inlet temperature is high.  
Power module inlet temperature out of tolerance Warning The power module inlet temperature is out of tolerance.  
Power module inoperable Warning Power module is inoperable. Replace power module or contact Schneider Electric.
Power module overheated Critical Power module temperature exceeds critical level.  
Power module surveillance detected fault Critical Power module surveillance detected a fault. Contact Schneider Electric.
Power module temperature warning Warning Power module temperature exceeds warning level.  
Product not registered Informational Your UPS is not registered. Please register your product.
RIMB redundant monitoring not working correctly Warning The two redundant AUX switches of the remote internal maintenance breaker RIMB do not report the same status. Check AUX switch wiring of the remote internal maintenance breaker RIMB.
SBS module disabled Warning The static bypass switch module (SBS) has been disabled by user.  
SBS power rating lower than configured UPS power rating Warning The static bypass switch module (SBS) power rating is lower than the configured UPS power rating. UPS power rating has been derated to match static bypass switch module (SBS) power rating.  
SBSC communication lost - connected Warning Communication link between static bypass switch module controller (SBSC) and unit controller (UC) is lost. The static bypass switch module controller (SBSC) is connected. Contact Schneider Electric.
SBSC communication lost - disconnected Warning Communication link between static bypass switch module controller (SBSC) and unit controller (UC) is lost. The static bypass switch module controller (SBSC) is disconnected. Contact Schneider Electric.
SBSC communication not authenticated Warning Communication link between static bypass switch module controller (SBSC) and unit controller (UC) is not authenticated. Contact Schneider Electric.
Settings file not accepted Warning The settings file is not valid or not intended for this UPS.  
SLC in controller box is not working correctly Critical The system level controller (SLC) in the controller box is not working correctly. Contact Schneider Electric.
Static bypass switch fan inoperable Warning The static bypass switch module (SBS) has one or more inoperable fans. Fan redundancy is lost. Contact Schneider Electric.
Static bypass switch inoperable Critical Static bypass switch is inoperable. UPS is prevented from going into static bypass operation. Contact Schneider Electric.
Static bypass switch warning Warning The static bypass switch needs a technical check but is still fully operational. Contact Schneider Electric.
Synchronization unavailable - system is freerunning Warning The UPS is unable to synchronize to the bypass input, external source or parallel system.  
System locked in bypass operation Critical The system is locked in bypass operation. The system has toggled between inverter operation and bypass operation more than 10 times within 75 seconds. Please press inverter ON button to transfer back to normal operation.
System operation mode - Forced static bypass Critical The system is in bypass in response to a critical event or an inverter off request.  
System operation mode - Maintenance bypass Warning The system load is supplied through the maintenance bypass breaker (MBB).  
System operation mode - Off Critical The system output power is turned off.  
System operation mode - Requested static bypass Warning The system is in bypass in response to the UPS front-panel or a user-initiated software command, typically for maintenance.  
System operation mode - Static bypass standby Critical The system is in static bypass standby operation in response to a critical event or an inverter off request.  
Technical check recommended Informational The product and its batteries need to be checked as preventive maintenance is recommended. Contact Schneider Electric.
Temperature of input and/or output transformer is too high Warning Temperature of input and/or output transformer is too high. Check temperature of the input and/or output transformer.
UC communication lost - connected Warning Communication link between unit controller (UC) and system level controller (SLC) is lost. The unit controller (UC) is connected. Contact Schneider Electric.
UC communication lost - disconnected Warning Communication link between unit controller (UC) and system level controller (SLC) is lost. The unit controller (UC) is disconnected. Contact Schneider Electric.
UC communication not authenticated Warning Communication link between unit controller (UC) and system level controller (SLC) is not authenticated. Contact Schneider Electric.
UC in controller box is not working correctly Critical The unit controller (UC) in the controller box is not working correctly. Contact Schneider Electric.
Unsupported power frame type detected Critical The detected UPS power frame type is not supported by the current UPS power configuration. Contact Schneider Electric.
Unsupported power module type detected Critical The detected power module type is not supported by the current UPS power configuration. Contact Schneider Electric.
Unsupported SBS module type detected Critical The detected static bypass switch module (SBS) type is not supported by the current UPS power configuration. Contact Schneider Electric.
UOB redundant monitoring not working correctly Warning The two redundant AUX switches of the unit output breaker UOB do not report the same status. Check AUX switch wiring of the unit output breaker UOB .
UPS locked in static bypass mode: Activated Warning Input contact for UPS locked in static bypass mode is activated.  
UPS operation mode - Battery Warning On battery power in response to an input power problem or due to a transfer out of ECOnversion.  
UPS operation mode - Battery test Informational On battery power in response to a test of the performance of the batteries.  
UPS operation mode - Forced static bypass Critical The UPS is in forced static bypass. Check active alarms and event log to get details about why UPS is in forced static bypass.
UPS operation mode - Inverter standby Informational The UPS is ready to enter battery operation but awaits permission from the system. UPS output is off.  
UPS operation mode - Maintenance bypass Warning The UPS load is supplied through maintenance bypass breaker (MBB).  
UPS operation mode - Off Critical The output power is turned off.  
UPS operation mode - Requested static bypass Warning The UPS is in bypass in response to the UPS front-panel or a user-initiated software command, typically for maintenance.  
UPS operation mode - Static bypass standby Warning The UPS is ready to enter static bypass but awaits permission from the system. UPS output is off.  
UPS output load is too low to allow ECOnversion Informational UPS output load is too low to allow ECOnversion. Increase UPS output load or disable ECOnversion.
UPS surveillance detected fault Critical UPS surveillance detected a fault. Contact Schneider Electric.
User-defined input 1 activated Informational User-defined input contact 1 is activated.  
User-defined input 2 activated Informational User-defined input contact 2 is activated.  
Warranty expiring soon Informational The product is reaching the end of warranty. Contact Schneider Electric.
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