Troubleshooting - Wireless Panel Server User Guide

Safety Instructions

DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH Apply appropriate personal protective equipment (PPE) and follow safe electrical work practices. See NFPA 70E, CSA Z462, NOM 029-STPS or local equivalent. This equipment must only be installed and serviced by qualified electrical personnel. Turn off all power supplying this equipment before working on or inside equipment. Always use a properly rated voltage sensing device to confirm power is off. Re-install all devices, doors, and covers before turning on power to this equipment. Failure to follow these instructions will result in death or serious injury.

DANGER

HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH

Apply appropriate personal protective equipment (PPE) and follow safe electrical work practices. See NFPA 70E, CSA Z462, NOM 029-STPS or local equivalent.
This equipment must only be installed and serviced by qualified electrical personnel.
Turn off all power supplying this equipment before working on or inside equipment.
Always use a properly rated voltage sensing device to confirm power is off.
Re-install all devices, doors, and covers before turning on power to this equipment.

Failure to follow these instructions will result in death or serious injury.

Troubleshooting of the Wireless Panel Server

Problem	Diagnostics	Action
Status LED not lit.	Source power is not applied or is not stable.	Apply power or check power source.
Status LED blinking red.	Wireless Panel Server firmware discrepancy.	Connect Wireless Panel Server to EcoStruxure Power Commission App to diagnose the issue. Depending on issue, the Wireless Panel Server must be replaced.
Status LED blinking red.	Wireless Panel Server malfunction detected.
Status LED steady red.	Wireless Panel Server major malfunction detected.	Call your local service representative for assistance. The Wireless Panel Server must be replaced.
During commissioning, Wireless Panel Server does not connect to LoRa network when activating PrismaSeT Active switchboard in EcoStruxure Facility Expert App and status LED remains blinking green.	Wireless Panel Server pushbutton pressed too briefly.	Press the pushbutton during more than 5 s and do activation procedure again.
During commissioning, Wireless Panel Server does not connect to LoRa network when activating PrismaSeT Active switchboard in EcoStruxure Facility Expert App and status LED does not turn from blinking orange to steady green.	LoRa communication has not been activated for more than 15 minutes.	Try to connect to LoRa network. See ESXP1G005EN EcoStruxure™ Power - Commissioning Guide for Digital Solutions based on PrismaSeT Active .
Wireless Panel Server firmware update is not successful.	The Wireless Panel Server is not connected to the smartphone through Bluetooth communication.	Check Bluetooth communication is activated. See Establishing a Bluetooth Low Energy Connection.

Troubleshooting of LoRa Connection

Problem	Diagnostics	Action
The Wireless Panel Server does not connect to LoRa network when activating PrismaSeT Active switchboard in EcoStruxure Facility Expert App.	The signal of LoRa antenna is not sufficient.	Move the antenna to a location where the signal quality is sufficient to transfer data. See DOCA0203EN PrismaSeT Active - Installation and Maintenance Guide
Regular connection loss with LoRa network.
In EcoStruxure Facility Expert App, metering data is regularly missing.

Troubleshooting of Communication

Problem	Diagnostics	Action
The Wireless Panel Server has lost communication with wireless devices.	Pollution on the radio frequency channel.	Change the radio frequency channel that communicates between wireless devices and Wireless Panel Server ..
A wireless device is not detected or discovered by the Wireless Panel Server .	Wireless Panel Server does not recognize this type of wireless device.	Update the firmware of Wireless Panel Server with EcoStruxure Power Commission App. See detailed topic.
	The limit of 15 wireless devices detected had been reached.	Check the number of wireless devices detected.
Data lost or problem of data display in EcoStruxure Facility Expert App.	Wireless Panel Server malfunction.	Call your Schneider Electric Customer Care Center.
Connection of Wireless Panel Server with the wireless devices is lost.	Wireless Panel Server malfunction.	Call your Schneider Electric Customer Care Center.