Email Server Configuration


The built-in email alarm notifications are sent through emails when the connected devices trigger an alarm. The alarms are notifications that occur in response to a status change or when a value exceeds a threshold value. The administrator selects and configures several alarm notifications. The recipient list is configurable to notify the several users of the same alarm.

The email alarm notifications require unfiltered Internet access. This level of service is suited for small or mid-sized non-critical buildings. The device sends the emails when Internet access is available through a dedicated connection or through a Local Area Network (LAN) with Internet access.

NOTE: The email alarm notifications must not be used if email services are managed internally by a customer IT domain administrator.

Email Service




My Own SMTP Server

Sets My Own SMTP Server profile as the email service in EIFE interface by default.

If you have configured SMTP profile for the previous version of the EIFE interface, on updating to a newer version, you can still retrieve the saved configuration under My Own SMTP Server profile.

Email SMTP Server Settings




SMTP server address

Allows you to enter an email server address (SMTP server).

NOTE: Contact your network administrator to know the IP address or the name of the simple mail transfer protocol (SMTP) server.

SMTP server port

Allows you to enter the SMTP server port.

  • 25 (default setting)

  • 465: TLS

  • 587: STARTTLS


If the SMTP server requires login information, enable the Authentication Enable check box.

  • Enabled

  • Disabled (default setting)

SMTP account login

Allows you to enter the SMTP account login name.

SMTP account password

Allows you to enter the SMTP account password.

Email Sender Address




From address

In the From Address box, enter the email address of the administrator.

The From address can be used in different ways:

  • Use the From address as a context provider: If you do not want to receive any reply, and only notify the recipient, use From address as contextual information. The From address syntax includes “no-reply”, “device name”, “site name”, @a validated domain .com, .net, and so on.

  • Create an alias in the From address to allow replies to be sent to the person in charge of an alarm: An email can be sent to multiple people who are responsible for a specific appliance. This feature allows the receivers to reply to follow up with the responsible person.

    For example, the facility manager would receive an email from an alarm. Facility manager can send a reply email to the maintenance contractor to follow up on the action.

Email Language





Allows you to select the language of the email body.

  • English (default setting)

  • French

Email Test




Recipient address for test

Allows you to enter the email address of the recipient to test the delivery of the email.

The Email Test feature enables connection from the device to the service. If the test emails are not received, the Internet connection needs to enable the email ports (port 25 or 465 or 587). The required setting of the port is done in accordance between the device that sends the email and the site router settings.

NOTE: The email with custom text that uses characters such as à, è, ù, é, â, ê, î, ô, û, ë, ï, ü, ÿ, and ç are not shown correctly in the email. However, the generic text message is shown correctly.
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