Troubleshooting checks
The following table describes potential problems, their possible causes, checks you can perform or possible solutions for each. After referring to this table, if you cannot resolve the problem, contact your local Schneider Electric sales representative for assistance.
![]() |
---|
HAZARD OF ELECTRIC SHOCK, EXPLOSION,
OR ARC FLASH
Failure to follow these instructions will result in death or serious injury.
|
Potential problem | Possible cause | Possible solution |
---|---|---|
The maintenance (wrench) icon is illuminated on the power meter display. |
When the maintenance (wrench) icon is illuminated, it indicates an event has occurred which may require attention. |
Go to . Event messages display to indicate the reason the icon is illuminated. Note these event messages and call the Technical Support or contact your local sales representative for assistance. |
The display is blank after applying control power to the power meter. |
The power meter may not be receiving the necessary power. |
The display may have timed out. Verify that the power meter line and terminals are receiving the necessary power. Verify that the heartbeat LED is blinking. Press a button to see if the display timed out. |
The data being displayed is inaccurate or not what you expect. |
|
|
Cannot communicate with power meter from a remote personal computer. |
|
|
Energy/Alarm LED not working. |
May have been disabled by user. |
Confirm that the energy / alarm LED is configured correctly. |