Troubleshooting

The troubleshooting steps for some known issues are listed below:

1. Issue: If the hardware is missing in the box?

   • If you find that essential hardware components are missing from the box, please contact your coordinator for assistance in resolving the hardware mismatch issue.

2. Issue: Internet is not working even if an active SIM is installed inside the Flex-Server?

   • If you are experiencing issues with the internet not working, even with an active SIM card installed in the Flex-Server, consider the following steps to resolve the problem:

     1. Antenna connection check:

        1. Make sure that the antenna is correctly connected, referring to the provided image.

        2. If the connection is loose or removed, secure it properly.

        3. After resolving the connection issue, wait for 5 minutes for the Flex-Server to come online.

   • Location or SIM operator change:

     1. If the antenna connection is secure and the issue persists, consider changing the location of the Flex-Server.

     2. Alternatively, try using a different SIM operator, as the network coverage at the current location may be insufficient.

     3. If the problem persists after trying these steps, please contact Schneider Electric for further assistance www.se.com/buildings.

     

3. Issue: Flex-Server is on cellular network, however, not coming online.

   • Follow the below steps to get the Flex-Server online:

     1. Check the antennas and antenna cables properly connected.

     2. Try removing the SIM card and inserting it again.

        NOTE: Pin enabled SIM card is not supported.

4. Issue: Flex-Server is online; however, the data is lost, or delayed response is observed?

   • In case of cellular network:

     1. Check the cellular network signal strength on the plotter.

     2. Check if the data plan is active on the SIM card.

   • In case of Wi-Fi network:

     • Check the Wi-Fi signal strength and speed on the Wi-Fi network using another device (which can be a mobile or a laptop).

5. Issue: If RS485 port is not sending the data?

   • Follow the below steps if the RS485 port is not sending the data:

     1. Check if the connections are done as per the installation instructions.

     2. Check if correct port is configured.

     3. Check again, if the connections are not reversed.

     4. Check for loose wires.

     5. Check the Modbus/BACnet ID is correct.

     6. Check the baud rate configured for the end device.

     7. Check if any loose strand is shorting on the bus or to the ground.

     8. Check if any Modbus device is connected to BACnet bus or vice-versa.

     9. Check if the number of devices in the loop are as per the specifications in installation instructions.

     10. Check if the loading of devices causes the resistance to drop or to increase significantly. You should not connect more than two resistors on a single bus.

     11. Check if wires are used as per the specifications in the installation instructions.

6. Issue: Cannot Edit Compute Module and Carrier Board Number After Commissioning the Flex-Server

   • The Compute Module and Carrier Board Number are unique identifiers. Once mapped to a server, they cannot be edited or reassigned to another server.

7. Issue: Network Configuration is Not Visible

   • The network configuration is retrieved directly from the Flex-Server.

   • If the information is missing, it indicates that the Flex-Server is offline, or the dashboard is unresponsive.

8. Issue: Next button is always enabled

   • The Next button is designed to navigate to the next page without validating whether changes were saved.

   • If you edit data but does not save it before clicking Next the changes will be lost.

9. Issue: Unable to delete Space Configuration

   • Currently, delete functionality is available for equipment only. Space Configuration cannot be deleted at this time.

10. Issue: Unable to update Site Card Information

    • The site name, location, and latitude/longitude are defined in the backend and cannot be changed through the dashboard.