Support New SIM Cards in the Field

Objective

This procedure details how to support new SIM cards on field-deployed servers and ensure their details are added to the central database. This automated process eliminates the need for manual configuration of validated SIM operators on individual servers.

Prerequisites

Share the following SIM details at least one week in advance to allow for timely coordination and setup:

• SIM Operator Name
• SIM APN (Access Point Name)
• Country

Important Notes

• The SIM card must not have a Username, Password, or PIN. These features are not supported.
• Ensure that the SIM provider does not apply a firewall. A firewall may block connectivity. We recommend using SIMs without any firewall restrictions.
• While inserting the SIM card into the Flex-Server, ensure that you do not disturb the antenna cable. It must remain securely connected. If the cable comes out, gently click it back onto the connector labelled Main on the Cellular module.
• Check the Wi-Fi cable for ESBFXSVRBCW008, refer to Inserting SIM card.
• Ensure the SIM card's data plan is not less than 2 GB per month for approximately 100-200 streams.

Server-Side APN Handling

The server automatically handles APN settings using a script:

1. If the APN is already configured in the database:
   • The script automatically sets the correct APN.
   • It checks SIM connectivity.

   • If connectivity fails, manual intervention is required (see post-setup section).

2. If the APN is not found:

   • The script sets an empty APN.
   • In most cases, the SIM still comes online with an empty APN.

Add a New SIM Card

1. Bring the Server Online.

   NOTE: Connect the server to the internet using Ethernet or Wi-Fi so it is remotely accessible.

2. Gently insert the new SIM card into the Flex-Server.

   NOTE: No manual configuration is required.

3. Automatic APN Detection.

   NOTE: The server will execute the automatic script as explained above.

Post-Setup (For the SIM Card with a new operator)

Once the SIM is online and verified:

• The backend team will add its details to the database.
• This enables automatic support for this operator on other servers going forward.