Troubleshooting

Symptom	Possible Indication	Possible Causes	Solution
Reduced brightness observed in the dimmer channel outputs	Channel Indicator: Slow Flash, Yellow.	Channel is operating at reduced setting due to over temperature condition. Normally due to excessive load and/or inadequate ventilation and/or high operating temperature.	Reduce the load on the channel and/or total the load on the unit. Improve enclosure ventilation to reduce the temperature of the enclosure.
Dimmer Channel does not work	Channel Indicator: Fast Flash, Yellow.	Channel shutdown due to over temperature condition. Normally due to excessive load and/or inadequate ventilation.
Dimmer Channel does not work	Channel Indicator: Fast Flash, Red.	Channel shutdown due to over current. Normally due to excessive inrush or load/wiring fault (short circuit).	Check the wiring, rectify the issue and then turn on the dimmer to restore it to its normal operating state.
Channel does not respond to Local Override buttons	Not applicable	Local Override feature has been disabled by the System Integrator.	Re-enable feature using SpaceLogic C-Bus Commission software.
Channel in LE Mode does not turn on or turns off immediately after turning on	Channel Indicator: Slow Flash, Red.	Load is incompatible with current load profile. Electronic Load.	Change load profile settings using SpaceLogic C-Bus Commission software. Use the channel button the change to TE mode.
Channel in TE Mode does not turn on or turns off immediately after turning on	Channel Indicator: Slow Flash, Red.	Mode Error (Inductive Load detected).	Use the channel button to change to LE mode.
Lights on channel in TE mode turn on very slowly	Channel Indicator: Normal (Yellow)	Channel is in Load Detection Mode (Mode Confirmation process has not been performed).	Perform Mode Confirmation process.
Unit does not respond to C-Bus commands	C-Bus indicator: Solid Red	No C-Bus clock detected.	Enable C-Bus system clock generator.
	Unit indicator: Solid Red	Stored configuration is not compatible with firmware version Can occur after a major firmware version update.	Redeploy the configuration of the unit using the latest version of SpaceLogic C-Bus Commission software.
	Unit indicator: Blinking Channel indicators: All Off	Remote Off override is activated intentionally. Remote Off override is activated due to a wiring fault in the C-Bus cable.	Deactivate Remote Off override. Check C-Bus network wiring for shorts from Remote Off pairs (Brown and Brown/White) to the C-Bus Negative pairs (Orange/White and Blue/White).
	Unit indicator: Blinking Channel indicators: All On	Remote On override is activated intentionally. Remote On override is activated due to a wiring fault in the C-Bus cable.	Deactivate Remote On override. Check C-Bus network wiring for shorts from Remote On pairs (Green and Green/White) to the C-Bus Negative pairs (Orange/White and Blue/White).
Cannot scan the unit on the C-Bus network	Not applicable	Unit is in bootloader state.	Cycle the power on the unit to exit bootloader.
	Unit indicator: Off	No mains Power Supply.	Check there is mains power to the unit.
	C-Bus indicator: Off	C-Bus cable not connected.	Check that the C-Bus cable is terminated correctly and connected properly.
	C-Bus indicator: Solid Red	No C-Bus clock detected.	Enable C-Bus system clock generator.
Channel does not respond to C-Bus Commands	Channel indicator: Solid Red	Channel Offline due to invalid configuration. Channel offline due to incompatible firmware version.	Re-deploy the configuration of the unit using the latest version of SpaceLogic C-Bus Commission software. Perform firmware update using SpaceLogic C-Bus Commission.
Unexpected Indicator Flashing	Unit indicator: Slow Flash, Red/Yellow	Internal temperature has exceeded over-temperature threshold (Power Supply currently disabled).	Improve enclosure ventilation to reduce ambient temperature.
Unexpected Indicator Flashing	Unit indicator: Slow Flash, Red/Green	Internal temperature has exceeded over-temperature threshold (Power Supply currently enabled).	Improve enclosure ventilation to reduce ambient temperature Consider disabling the C-Bus Power Supply in this unit and enabling it in a unit where the ambient temperature may be lower (for example a unit lower in the switchboard).
Cannot change the C-Bus Power Supply state from the front panel	Not applicable	Front panel Power Supply toggle feature has been disabled by the System Integrator.	Re-enable feature using SpaceLogic C-Bus Commission software.
Cannot enable the C-Bus system clock from the front panel	Not applicable	Front panel system clock toggle feature has disabled by the System Integrator.	Re-enable feature using SpaceLogic C-Bus Commission software.
No C-Bus Power	Unit indicator: Off	No mains .	Check mains voltage.
	Not applicable	C-Bus cable not connected.	Check C-Bus cable.
	Not applicable	Jumper link not fitted for 110 V.	Check the jumper is fitted if using a 110 V supply.
Low C-Bus Voltage	C-Bus indicator: Steady Flash	Overload on the network.	Enable C-Bus Power Supply in additional units or split network if 2000 mA limit has been reached.
Low C-Bus Voltage	C-Bus indicator: Short Flash	Low mains voltage. Voltage drop over long distance of cable run.	Advise to check mains voltage. Enable C-Bus Power Supply in this unit.
The lights connected to the output are flickering	Not applicable	The default load profile might not be suitable for this light.	Customize the load profile and dimming curve to achieve the desired dimming outcome.
		Lights can be non-dimmable light sources.	Ensure the load that is connected to the dimmer is a dimmable load.
		If it occurs at specific times, usually in the evening, there maybe ripple signalling on the grid.	Choose a different type of lamp which is less affected by ripple, or install a ripple filter.
It is difficult to set the brightness level at the bottom or top end of the dimming	Not applicable	The default 1:1 dimming curve may not be suitable for the loads profile.	Customize the load profile and dimming curve to achieve the desired dimming outcome.
Lights flashes brightly at start up	Not applicable	The default load profile is not suitable for the load or incorrect setting for Kick-start.	Customize the default load profile with minimum and maximum brightness to make the lighting behavior suitable with the load. Ensure there is no incorrectly configured Kick-Start parameter set.
The lights do not turn on at lower brightness level set by C-Bus	Not applicable	The default load profile is not suitable for the load.	Customize the default load profile with minimum and maximum brightness to make the lighting behavior suitable with the load. Consider configuring Kick-Start.
It is difficult to set the brightness level at the bottom or top end of the dimming	Not applicable	The default 1:1 dimming curve may not be suitable for the loads profile.	Customize the load profile and dimming curve to achieve the desired dimming outcome.
Light flashes brightly at start up	Not applicable	The default load profile is not suitable for the load or incorrect setting for Kick-start.	Customize the default load profile with minimum and maximum brightness to make the lighting behavior suitable with the load. Ensure there is no incorrectly configured Kick-Start parameter set.
The lights do not turn on at lower brightness level set by C-Bus	Not applicable	The default load profile is not suitable for the load.	Customize the default load profile with minimum and maximum brightness to make the lighting behavior suitable with the load. Consider configuring Kick-Start.
Unit does not work after firmware update	Not applicable	Interruption during firmware update.	Check the condition of the USB communication cable used between the laptop and the device and ensure good quality cable is used for firmware update. Try a shorter cable. Ensure update process is not interrupted, and wait for software to confirm process is complete before removing the cable. Check the USB cable connection and ensure it is fully inserted in the USB-C connector. If instructed by the software perform an extra-short press the HR reset button for recovery purposes.