Alerts

Available in Responder Explorer.

The Alerts window displays alerts for calls and incidents. In the example below, an incident is displayed because its estimated time of restoration has passed and the device has not been restored.

When the user selects a row in the Alerts window, its corresponding incident is automatically displayed and expanded on the Incidents tab. In the example above, the orange row indicates an incident that affects more than 200 customers; the yellow row indicates an incident that affects a critical customer; and the blue row indicates the selected row. The default row colors are described on the Responder Explorer page.

You can right-click a row in the Alerts window and select Dismiss or Snooze.

• ‘Dismiss’ permanently removes the row from the Alerts window.

• ‘Snooze’ temporarily removes the row from the Alerts window. Select the amount of time (e.g., 1 minute, 5 minutes) from the drop-down menu.

  NOTE: Your administrator may customize alerts to sound an alarm to indicate an alert. The sound repeats until the user closes the dialog.

A pop-up box may also appear to let you know about an alert. Click Snooze to dismiss it for a set amount of time, or click Close to permanently dismiss the window. Click the Apply to all checkbox if you want to apply that selection (Snooze or Close) to all open alert windows.