Callback List

When incidents are edited, the Callback List may be impacted, depending on the scenarios activated. The tables below describe how specific changes to an incident may affect the Callback List.

All Scenarios

This table displays the incident edits that affect the callback list regardless of the scenarios activated.

Operation Performed on Incident	How Callback List is Affected
Cancel Incident	Customer(s) associated with incident are removed
Reassign calls associated with an incident	Updates the incident ID associated with customer on callback list
Save As New Incident	Changes incident ID

Incident Created

This table displays the incident edits that affect the callback list when the IncidentCreated scenario (i.e., the CallbackOnPowerOut event) is enabled.

Operation Performed on Incident	How Callback List is Affected
Add Device to Incident	Customers added to the list
Consolidate Incidents	Change incident ID and adds new customers
Move Upstream	Customers added to the list
Change Device	Customers added to the list for new device; customers removed from list for original device

Incident Restored

This table displays the incident edits that affect the callback list when the IncidentRestored scenario (i.e., CallbackOnPowerRestored event) is enabled.

Operation Performed on Incident	How Callback List is Affected
Change Device	Customers added to the list for new device; customers removed from list for original device
Remove Device	Customers removed from list