Welcome and FAQs

Welcome to the Responder Configuration Guide.

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Frequently Asked Questions (FAQ)

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Rx Config

Do I need to have the same version of Responder installed as I have for ArcFM Desktop?
1. Yes, you must be running the same version of Responder as you are ArcFM Desktop. Mixed versions are not supported.
I'm using Oracle 18 or later, Responder doesn't start for me and displays "TNS:could not resolve the connect identifier specified." What do I need to do to fix this?
1. Responder was updated in 10.6.1a to use Oracle Managed Driver to connect to Oracle databases. After creating the tnsnames.ora file, the Managed driver needs to know where the file is located. Access System Properties, then add the Variable Name TNS_ADMIN as an environment variable.
  
  Set the Variable value to the path where the tnsnames.ora file resides. For example: C:\app\client\username\product\18.0.0\client_1\network\admin
  
  You must also install ArcGIS (Desktop, Engine, Server) 10.6.1 Support for Oracle 18c Patch.