Populate Customer Table

To implement Responder, a Database Administrator will need to populate the customer table in the Responder database.

Some of the fields in the Responder tables utilize domains. Domains may be edited in the DatabaseSchemaConfig.xml file.

The customer table must be populated to use Responder. The Responder database consists of additional Responder tables which may be modified to customize Responder Explorer, as well as history tables and archive tables.

TIP: You can check the data architecture of each Responder table (i.e., field data type, field length) by viewing the SQL implementation scripts in your Miner and Miner\Responder\Developer Resources\Implementation Scripts directory.

RX_CUSTOMERS

Populate this table with your existing CIS data. The Account field is the primary key for the table and must be restricted to NOT allow duplicates. Duplicate account numbers will cause errors in Responder and prevent the user from accessing the Edit Incident form.

Field Name	Description
ACCOUNT	The customer's account number. This field is the primary key for the table. Duplicate account numbers may NOT be allowed.
ACCOUNT_TYPE	Indicates the type of account. Uses the Account_type domain.
METER	The customer's meter number.
FIRSTNAME	The customer's first name.
LASTNAME	The customer's last name.
STREET	The customer's street address.
CITY	The customer's city.
STATE	The customer's state.
POSTAL_CODE	The customer's zip code.
TELEPHONE	The customer's telephone number. The area code of a phone number may not begin with a 1 or 0.
TELEPHONE2	An alternate telephone number for the customer. The area code of a phone number may not begin with a 1 or 0.
TELEPHONE3	An alternate telephone number for the customer. The area code of a phone number may not begin with a 1 or 0.
TELEPHONE4	An alternate telephone number for the customer. The area code of a phone number may not begin with a 1 or 0.
CALLBACK_NUMBER	Preferred number for contacting the customer. The area code of a phone number may not begin with a 1 or 0.
DEVICE_OID	The object ID of the device to which the customer is associated (e.g., service point or transformer). This field links to the OID field in your geodatabase.
DEVICE_FCID	The feature class ID of the device to which the customer is associated (e.g., service point or transformer). This field utilizes the DEVICE_FCID domain.
CONNECT_STATUS	Indicates the status of the user's connection (connected/disconnected). This field uses the CONNECT_STATUS domain.
CRITICAL	Indicates if the customer site is critical. This field uses the CRITICAL_TYPE domain.
PRIORITY	Indicates if the customer site is priority. This field uses the PRIORITY domain.
TIME_DISCONNECT	Indicates the time the customer was disconnected.
TIME_RECONNECT	Indicates the time the customer's power was reconnected.
USER_CREATED	This field is not currently used by Responder. You may customize Responder to populate this field with the name of the user who created the record.
USER_UPDATED	This field is not currently used by Responder. You may customize Responder to populate this field with the name of the user who updated the record.
REGION	Indicates the region in which the customer resides. This field uses the REGION domain.
COUNTY	Indicates the county in which the customer resides.
FEEDER_ID	The ID of the feeder to which the customer is attached.

The remaining tables in the Responder database are populated by Responder.