Add Fault to Incident

Available in Responder Explorer.

An incident can have multiple devices associated with it. Assign additional devices to a confirmed incident using the Edit form. The Add Fault tool is not available if the incident has not been confirmed. This applies only to devices that are connected to the network. To add non-network features to an incident use the Add Location Feature tool.

Multi-Customer Load Points: If an incident exists on a multi-customer load point (e.g., an apartment building), all customers on the load point must be designated as out before a fault can be added to the incident. If not all customers are listed as out on the loadpoint, the user receives a warning message when a fault is added. Use the Select Affected Customers tool to view the customers on the multi-customer load point and modify their outage status.

The added fault device must be normally Closed on any phase (i.e., NormalPosition = Closed). When you select a device that is normally Open on all phases, you are prompted to create a switching operation instead.

  1. Right-click a confirmed incident and select Add Fault.
  2. Click the device that you want to add to the incident; you can also click a line to create a cut.

    In ArcMap, the cursor appears as a circle with a blue dot in the middle (the blue dot snaps to devices). Responder allows you to add devices from different feeders to the same incident as long as they are Confirmed.

  3. In the Edit New Fault dialog, change the Actual status and the Time of Operation if needed.

    The Edit New Fault dialog displays information about the device you selected. The available values in the Actual field are determined by the device's Normal Status and Phase Designation. For example, it does not allow you to set an Actual Status of ABC on a device that has an expected status of A Closed and a Phase Designation of A.

  4. Click OK on the Edit New Fault dialog to add the device to the selected incident in Responder Explorer.
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