Roles

Use this section to create roles that can be assigned to users to grant them the access they need to perform specific tasks in Responder. The roles outlined in the following table are provided by default.

Role

Description

Tasks

Available Web Browser Tabs

Administrator

This role provides administrator privileges to the user. This includes the ability to modify the security structure, add users to the database, and assign roles to them.

The Switching Order Admin task allows the user to delete switching orders and modify the directory structure in the Switch Order Library.

Cancel Switching Order Requests, Editing Time of Outage for Call, Switching Order Admin

Dashboard

Map Viewer

Dispatchers

Switch Order

Administration

Settings

Archiver

This role should be assigned to a user who works with Archive Explorer and archived incidents. This role provides access to the data stored in the Archive tables that is visible in Archive Explorer, along with access to running Archive Reports on the Web.

Archive Data Access, Dispatcher Data Access, Archive Reports

Dashboard

Settings

Reports

Customer Service

This role provides access to the Customer Service section of the web browser and allows the user to log customer calls.

Customer Service Data Access

Dashboard

Customer Service

Settings

Dispatcher

This role allows the user to work with jumpers, switching orders, and switching order requests, and to view and edit incidents in Responder Explorer.

Dispatcher Data Access, Requesting Switching Orders, Selectable as Dispatcher, Switching Order Creator, Switching Order Editor, Switching Order Executor, Place Jumper, Remove Jumper

Dashboard

Map Viewer

Switch Order

Settings

SO Requestor

This role allows the user to view and create switching order requests using the Responder web browser.

Requesting Switching Orders

Dashboard

Settings

Senior Dispatcher

This role allows the user to approve and schedule switching orders, set a new Normal State, use the Incident Review tool, and reprocess line displays and jumpers in ArcMap. This role also makes the Dispatchers tab available.

Change Normal State, Reprocess Devices, Reprocess Line Display and Jumpers, Switching Order Approver, Switching Order Planner, Incident Review

Dashboard

Dispatchers

Settings

  • To create a role:
    1. Type a name for the role in the Create Role field.
    2. Click Create.
    3. To modify the Tasks to which this role has access, click Edit next to the new role and then follow the Edit Role instructions below.
  • To edit a role:
    1. Select a task by clicking Edit next to it.
    2. The currently assigned tasks are displayed for the selected role, as well as the tasks that are available to be assigned to it. To add a task, click Add next to a task in the Available Tasks section.
    3. To remove an existing task from the role, click Remove next to the task in the Allowed Tasks section.
    4. Click Done to save the role and return to the previous Roles page.
  • To delete a role:
    1. Click Delete next to a role to remove it.
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