When an operator creates a new incident using the Customer Call form, symbology is placed on the map at the outage location and an incident record is created in Responder Explorer. Responder Explorer has several components: Incidents tab, Alerts window, and several flyout windows.
The Incidents tab lists the incidents, devices, and customer calls. You can rearrange the table columns on the Incidents tab by dragging and dropping the column titles. Click a column title to sort the table by that column's contents. Click once to display ascending/descending arrows. Each subsequent click changes the arrow and the sort. In the example below, the table is sorted in descending order by the ID field.