Malfunctions of the PowerLogic™ DVR System

For the events such as anomaly, strange noise, or malfunction, Schneider Electric recommends to switch the PowerLogic™ DVR system from Normal mode to Manual Bypass mode. To perform the switching operation, refer Switching from Normal to Manual Bypass Mode. For any assistance, contact Schneider Electric customer service.

The Events (refer Events Menu) and Event Log (refer Event Log Menu) menus in the control panel of the PowerLogic™ DVR system provides information of the events that causes the fault. The name of each event indicates the type of system error.

Code	Event	Description	Equipment action	Solution
00	System start	Control panel start-up	-	-
01	Password change	Change of any level password	-	-
02	Sag registered	A sag has been detected and registered.	-	-
10	Instantaneous voltage failure	The inverter module does not follow a voltage reference.	The equipment switches to Static Bypass mode keeping the rectifier modules on.	Wait for the equipment to fix the problem. Otherwise, contact Schneider Electric.
11	Overload	Current value exceeded in the output of the system or in the inverter module.	The equipment switches to Static Bypass mode keeping the rectifier modules on.	Reduce the load. The equipment will restart when there is no overcurrent. Otherwise, contact Schneider Electric.
12	Maximum bus voltage	DC-link voltage higher than the configured value	The equipment switches to Static Bypass mode keeping the rectifier modules on.	Wait for the equipment to fix the problem. Otherwise, contact Schneider Electric.
12	Maximum bus voltage	DC-link voltage higher than the configured value	If this situation is persistent, the equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.
13	Maximum capacitor voltage	High voltage in any group of DC-link capacitors of rectifier/inverter modules.	The equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.
14	Minimum bus voltage	DC-link voltage lower than the configured value	The equipment switches to Static Bypass mode.	Wait until the equipment fixes the problem. Otherwise, stop the equipment completely and turn it on again. If the error persists, contact Schneider Electric.
15	Mains voltage failure	Power grid voltage out of range (+20% -70%), except for asymmetrical sags (Line to Neutral sags)	if there is grid power, the equipment switches to Static Bypass mode keeping the rectifier modules on. If there is no grid power, the equipment stops.	Wait until the power grid returns to normal condition. The equipment will restart automatically. Otherwise, contact Schneider Electric.
16	Output voltage integrator limitation	When there is a sag deeper than maximum sag correction and longer than 1 second.	The equipment switches to Static Bypass mode keeping the rectifier modules on.	Wait until the power grid returns to normal condition. The equipment will restart automatically. Otherwise, contact Schneider Electric.
17	Driver alarm	Driver fault detection in rectifier or inverter modules.	The equipment switches to Static Bypass mode. However, the equipment will try to autoreset.	Wait to the equipment to autoreset. If it cannot, Driver failure event will be set.
18	Stop by failure	Any error that needs to be reset.	The equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.
19	Driver failure	Persistence of the driver alarm	The equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.
20	Thermostat failure	Exceeded rectifier/inverter module heatsink temperature (90 ºC)	The equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.
21	Internal power limitation	When there is a sag deeper than maximum sag correction and longer than 1 second.	The equipment switches to Static Bypass mode, keeping the rectifier modules on.	Wait until the power grid returns to normal condition. The equipment will restart automatically. Otherwise, contact Schneider Electric.
		Due to DC-link voltage is lower than the configured value for any reason.	Remains working but reducing the compensation.	Stop the equipment completely and turn it on again. If the error persists, contact Schneider Electric.
		Both conditions above	The equipment switches to Static Bypass mode, keeping the rectifier modules on.	Wait until the power grid returns to normal condition. The equipment will restart automatically. Otherwise, contact Schneider Electric.
23	PLL failure	Synchronism fault with power grid or frequency of the grid out of range	The equipment switches to Static Bypass mode keeping the rectifier modules on.	Wait until the power grid returns to normal condition. Otherwise, contact Schneider Electric.
24	DSP communication failure	Loss of communication between the DSP board and the control panel	The equipment remains working.	Stop the equipment completely and turn it on again. If the error persists, contact Schneider Electric.
25	Status change	Transition between working states	-	-
26	High temperature alarm	Exceeded booster transformer temperature (70 ºC)	The equipment switches to Static Bypass mode.	Stop the equipment completely and turn it on again. This event must be reset. If the error persists, contact Schneider Electric.

When a serious error occurs causing the system to stop, contact Schneider Electric customer service. Schneider Electric provides you the required information and helps to resolve the problems.

For more information, visit our company website at Schneider Electric.