SUG_Wiser-00

Troubleshooting

This topic explains the solutions to problems with the system, devices and configuration settings.

Wiser Hub

Symptom

Possible cause

Solution

When adding a device, the device is rejected or will not join.

The device may not be supported by the system.

Only use devices listed in List of Wiser Devices.

Wiser Hub appears offline in the app. The LAN or Wi-Fi LED blinks red.

The Hub lost its internet connection.

Restart/reboot the Hub or restart/reboot your router.

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