Remove Jumper

Available in Responder Explorer.

You can remove jumpers associated with an incident on the Incidents tab.

NOTE: You can also select multiple jumpers to remove by holding down the CTRL key as you click them.

Right-click a jumper and select Remove Jumper(s). A confirmation message appears.
Click Yes to remove the jumper from the incident.

Removing a jumper indicates that the jumper was removed in the field (at the current time). To indicate that a jumper never existed in the field, cancel the incident to which the jumper is assigned.

Scenario A:

An outage occurs at 10:00 PM.
A jumper is placed to temporarily restore power to the loadpoints in Responder Explorer at 11:00 PM.

Current time of outage: 1 hour.
The crew repairs the outage at 1:00 AM, and the dispatcher restores the incident in Responder Explorer at 1:00 AM.
The jumper is 'removed' at 1:00 AM in the field and in Responder Explorer.

Total time of outage: 1 hour.

NOTE: A removed jumper is archived. In addition, if you close an incident with an existing jumper, the effect on the jumper is the same as a 'removal' of the jumper at the time of close.

Scenario B:

An outage occurs at 10:00 PM.
A jumper is placed accidentally in Responder Explorer at 11:00 PM.

Current time of outage: 1 hour.
The jumper is 'canceled' at 1:00 AM, because the crew indicated they did not use a jumper. The loadpoints revert to having an outage at the original outage time.
The crew repairs the outage, and the dispatcher restores the incident in Responder Explorer at 1:00 AM.

Total time of outage: 3 hours.

NOTE: Jumpers that are part of a canceled incident are not archived (unless all canceled incidents are archived as configured by your administrator).