General system
|
Symptom |
Possible cause |
Solution |
|---|---|---|
|
When adding a device, the device is rejected or will not join. |
The device may not be supported by the Wiser system. |
Only use devices listed in Supported Wiser devices. |
|
When triggering a Moment or Automation with multiple devices, one or more Wi-Fi devices fail to respond. |
There may be too many Wi-Fi devices for the router to support. |
Performance and stability issues may occur when there are more than 10 Wi-Fi devices connected to the router. Try reducing the number of Wi-Fi devices connected to the router. |
|
Can't add a user from another country to a Home. |
If the user is from another country, the account details may be located in a different data store to the Home. See Data stores for more information. |
Users can create a another account using a country code in the same region as the Home they wish to join.
NOTE: Users cannot access their own Homes
with the new account and must log in to the app with their original
account details in order to do so.
|
|
The Wiser system cannot connect to the internet via the Wi-Fi network router. |
The router port settings may not be properly set for system access to the internet. |
Check that the following router ports are open:
IMPORTANT: For cyber-security, check that
all unused ports are closed.
|