Diagnostic codes
If the combination of the backlight and the error / alert icon indicates an error or an abnormal situation, navigate to the diagnostics screen and find the diagnostics code. If the problem persists after following the instructions in the table, please contact Technical Support.
|
Diagnostic code |
Description |
Possible solution |
|---|---|---|
|
– |
LCD display not visible. |
Check and adjust LCD contrast / backlight setting. |
|
– |
Push buttons do not function. |
Restart the meter by powering off and powering on again. |
|
101, 102 |
Metering stops due to internal error. Total energy consumption is displayed. |
Enter the configuration mode and implement Reset Config. |
|
201 |
Metering continues. Mismatch between frequency settings and frequency measurements. |
Correct frequency settings according to the nominal frequency of the power system. |
|
202 |
Metering continues. Mismatch between wiring settings and wiring inputs. |
Correct wiring settings according to wiring inputs. |
|
203 |
Metering continues. Phase sequence reversed. |
Check wire connections and correct wiring settings, if needed. |
|
205 |
Metering continues. Date and time have been reset due to loss of power. |
Set date and time. |
|
206 |
Metering continues. Pulse is missing due to overload on energy pulse output. |
Check the energy pulse output settings. |
|
207 |
Metering continues. Abnormal internal clock function. |
Restart the meter by powering off and powering on again then reset the date and time. |
|
301 |
Internal communication error |
Check for proper Ethernet cable connection. If the diagnostic code persists for more than 2 minutes, contact Technical Support. |
|
303 |
IP conflict |
Check the duplicate IP in the network and assign unique IP for each meter. |
|
304 |
IP not set (default IP) |
Assign the meter with unique IP. |
|
– |
Unavailability of webpages due to multiple user account logins |
Wait for 10 s to re-login. |